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    Exam 16: Customer Retention and Maximization
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    _____ Mean(s)anything Given Beyond Strict Obligation,a Surprise or Surplus Benefit
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_____ Mean(s)anything Given Beyond Strict Obligation,a Surprise or Surplus Benefit

Question 36

Question 36

Multiple Choice

_____ mean(s) anything given beyond strict obligation,a surprise or surplus benefit from an exchange.


A) Lagniappe
B) Sensor
C) Pay-offs
D) Bonuses
E) Non profit exchange

Correct Answer:

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