To Be Successful in Obtaining Excellence in What One Does,Deming

Multiple Choice

To be successful in obtaining excellence in what one does,Deming suggests that these individuals need extensive training.He specifically feels one focus of this training should include:

A) Developing courage to assist the individual to move out of the status quo
B) Having the individuals have formal mentors who give them formative and summative feedback regularly
C) A discussion on how excellence cannot be reached by some individuals
D) The need for all individuals who ascribe to being excellent in their work setting have a doctoral degree