Question 1

Three questions need to be asked to determine if a situation is a "can't do" or "won't do." The first question is,"Does the person know what to do?" What are the remaining two questions?

Accepted Answer

Could the person do the job if he or she wanted to,and does the person want to do the job.

Question 2

According to Thorndike's classic law of effect,of several responses to the same situation,those that are accompanied or closely followed by _________ will be more likely to recur and those which are accompanied or closely followed by ________ will be less likely to occur.

Accepted Answer

A)   reinforcement;punishment
B)   reinforcement;nonreinforcement
C)   punishment;reinforcement
D)   consequence;no consequence A

Question 3

What is Thorndike's classic law of effect?

Accepted Answer

According to Thorndike's classic law of effect,of several responses to the same situation,those that are accompanied or closely followed by satisfaction will be more likely to recur and those which are accompanied or closely followed by discomfort will be less likely to occur.

Question 4

The techniques of the humanist approach to development (associated with Carl Rogers)include all of the following except:

Accepted Answer

A)   Self-assessment
B)   Behavior modeling
C)   Visualization
D)   Guided reflection

Question 5

What is team building and what is it designed to do?

Accepted Answer

The answer of What is team building and what is...

Question 6

Some people consider punishment a poor approach to learning for all the following reasons except:

Accepted Answer

A)   Administering punishment negatively reinforces poor management behavior.
B)   The results of punishment are not as predictable as those of reward.
C)   The effects of punishment are less permanent than those of reward.
D)   Punishment is frequently accompanied by negative attitudes toward the administrator of the punishment as well as toward the activity that led to the punishment.

Question 7

Whether the employee learned the facts or guidelines covered in the program would be considered a ________ criteria for evaluating training?

Accepted Answer

A)   internal
B)   external
C)   Skinner
D)   Both B and C are correct.

Question 8

Behavior modification is individual learning through _______________.

Accepted Answer

A)   reinforcement
B)   repetition
C)   observation
D)   feedback

Question 9

In the ________ method of training,just the bare outlines of a problem are given initially,and the students are assigned a role in which to view the incident.

Accepted Answer

A)   Case
B)   Incident
C)   Critical incident
D)   Role-play

Question 10

Leadership,teamwork,and risk-taking are top-priority items in _______________ programs.

Accepted Answer

A)   behavior modeling
B)   management games
C)   outdoor-oriented
D)   on-the-job training

Question 11

The trainer using the case method must guard against _______________.

Accepted Answer

A)   dominating the discussion
B)   permitting a few people to dominate the discussion
C)   leading the discussion toward his or her preferred solution
D)   All of the above are correct.

Question 12

Needs assessment usually involves all of the following except:

Accepted Answer

A)   a training analysis.
B)   an organizational analysis.
C)   a people analysis.
D)   a task analysis.

Question 13

Deciding on a training and/or development approach is done by weighing all of the following criteria except:

Accepted Answer

A)   The number of training courses to be developed
B)   The availability of development materials
C)   The instructor's capabilities
D)   The employees' learning efficiency

Question 14

Team learning has to do with discovering a shared picture of the future that will foster genuine commitment and enrollment,rather than just compliance.

Accepted Answer

A) True 
 B)False

Question 15

One of the best and most frequently used methods of training new managers is _______________.

Accepted Answer

A)   transfers and rotation
B)   transitory anticipatory experiences
C)   coaching and rotation
D)   coaching and counseling

Question 16

There are four steps in the process of behavior modeling.What are they?

Accepted Answer

The answer of There are four steps in the process...

Question 17

All of the following represent the philosophy espoused in Peter Senge's landmark book,"The Fifth Discipline," except:

Accepted Answer

A)   Trainers are the driving force behind any successful organization
B)   Teams are the core performance units in organizations
C)   Leadership occurs at many levels in an organization
D)   Championship of human values in the workplace

Question 18

A behaviorist,told that an employee is not performing well,would probably ask,"_____________?"

Accepted Answer

A)   How has the task impacted the employee's self-esteem
B)   What specific behaviors led to this conclusion
C)   What motivates the employee
D)   All of the above are correct.

Question 19

______________ involves the determination of who needs training and their readiness for training.

Accepted Answer

A)   Training analysis.
B)   Organizational analysis.
C)   People analysis.
D)   Task analysis.

Question 20

One approach to management training is to provide transitory anticipatory experiences.Explain how this approach works.

Accepted Answer

The answer of One approach to management training is to...

Exam 13: Training and Development