After Observing a Customer Verbally Abuse a Server,the First Thing

Multiple Choice

After observing a customer verbally abuse a server,the first thing a manager can do to ensure quality service is to

A) throw the customer out of the restaurant.
B) assume the server provoked the attack and respond accordingly.
C) provide emotional support to the server.
D) review the delivery support system.
E) make sure services delivery expectations are consistent and coherent throughout the organization.