Question 1

The components of engagement are urgency,being focused,intensity,and job satisfaction.

Accepted Answer

A) True 
 B)False

Question 2

Describe the need fulfillment models of job satisfaction.Discuss research support for these models.

Accepted Answer

The answer of Describe the need fulfillment models of job...

Question 3

Carla will graduate from her business program next month.She is happiest in jobs where she doesn't know what will be waiting for her when she gets to work,and she excels at problem solving.Carla needs a career that involves

Accepted Answer

A)  security. 
B)  benevolence. 
C)  tradition. 
D)  power. 
E)  stimulation.

Question 4

Luis has just learned that Brian,who has less experience and who does less work,receives a higher salary.Since learning this,Luis has been very unhappy and has started to look for another job.What model of job satisfaction best explains Luis's reactions?

Accepted Answer

A)  dispositional components 
B)  value attainment 
C)  met expectations 
D)  need fulfillment 
E)  equity

Question 5

The two basic dimensions of Schwartz's model of values are

Accepted Answer

A)  self-enhancement/self-transcendence and openness to change/conservation. 
B)  strengths/weaknesses and opportunities/threats. 
C)  personal attitudes/work attitudes and cognitions/behaviors. 
D)  commitment/engagement and satisfaction/dissatisfaction. 
E)  involved/engaged and motivated/not motivated.

Question 6

______ is an individual's overall thoughts and feelings about quitting.

Accepted Answer

A)  Withdrawal attitudes 
B)  Withdrawal cognitions 
C)  Withdrawal values 
D)  Cognitive dissonance 
E)  Psychological dissonance

Question 7

_________ are both elements of hedonism.

Accepted Answer

A)  Achievement and stimulation 
B)  Self-enhancement and openness to change 
C)  Self-transcendence and openness to change 
D)  Stimulation and self-direction 
E)  Stimulation and power

Question 8

Jane hates the idea of child labor.She works for a company that claims that it doesn't employ children.However,news reports accuse the company of employing young children overseas.______ is the psychological discomfort that Jane is experiencing since she heard this news.

Accepted Answer

A)  Cognitive dissonance 
B)  Emotional labor 
C)  Behavioral intention 
D)  Emotional dissonance 
E)  Intelligence disunity

Question 9

Stress can have positive effects on certain OB-related outcomes.For instance,it is negatively related to absenteeism because people feel they have to work harder to meet management expectations.

Accepted Answer

A) True 
 B)False

Question 10

Personal attitudes affect behavior via intentions.

Accepted Answer

A) True 
 B)False

Question 11

As demonstrated by research,___________ is positively related to organizational citizenship behavior.

Accepted Answer

A)  higher performance ratings and lower organizational costs 
B)  higher performance ratings and higher turnover 
C)  lower customer satisfaction and lower turnover 
D)  higher absenteeism and turnover 
E)  lower efficiency and higher customer satisfaction

Question 12

Sally doesn't complain to a man smoking in the nonsmoking section of a restaurant because it doesn't bother her.This lack of irritation reflects the ______ component of her attitude.She is neutral toward people smoking in restaurants.

Accepted Answer

A)  behavioral 
B)  intellectual 
C)  cognitive 
D)  normative 
E)  affective

Question 13

Bullying includes various behaviors.It can be acts of physical aggression,such as pushing,pinching,or cornering.It can be verbal taunts and threats,such as name calling,jokes at someone's expense,and humiliation.It can be relational aggression,such as gossip,rumors,and social isolation.It can be cyber-aggression,such as posting negative or derogatory images,text messages,or e-mail.
Describe a situation of bullying that you have seen or experienced.What happened? How could you have dealt with this situation better? What was the end result?

Accepted Answer

The answer of Bullying includes various behaviors.It can be acts...

Question 14

Values represent beliefs that influence behaviors _____________; attitudes relate to behavior __________.

Accepted Answer

A)  across all situations; toward specific targets 
B)  toward specific targets; across all situations 
C)  across all situations; toward people 
D)  toward specific objects; toward specific people 
E)  toward specific people; toward specific objects

Question 15

Trevor is an overachiever.His brother calls him ambitious and power hungry.Trevor exemplifies the _______ dimension.

Accepted Answer

A)  self-transcendence 
B)  self-enhancement 
C)  self-awareness 
D)  self-management 
E)  self-leadership

Question 16

In some cases,coworkers or friends remain satisfied in situations where others always seem dissatisfied.This is a reflection of the _____ model.

Accepted Answer

A)  need fulfillment 
B)  dispositional/genetic 
C)  value attainment 
D)  equity 
E)  met expectation

Question 17

______ is the extent to which an individual identifies with an organization and commits to its goals.

Accepted Answer

A)  Perceived organizational support 
B)  Organizational commitment 
C)  Organizational satisfaction 
D)  Job involvement 
E)  Job satisfaction

Question 18

Tony believes that cell phone use-even in restaurants-helps people manage their busy lives.Tony's belief reflects the __________ component of his attitude.

Accepted Answer

A)  behavioral 
B)  objective 
C)  cognitive 
D)  normative 
E)  affective

Question 19

Kiki is a manager of a small boutique gift store.She only has two employees,Tim and Sandra.Tim is a part-time student and is happy with the amount of work he has at the store.Sandra works full-time,but seems to be less interested and increasingly remote at work.Kiki asks Sandra if anything is wrong,and Sandra says she is bored and thinking of leaving. Kiki knows that Sandra paints as a hobby and suggests that she might want to take over the store and window displays.Sandra is really excited about the opportunity.This is an example of a manager who is

Accepted Answer

A)  focusing on customer service. 
B)  motivated to move up in the organization. 
C)  addressing the employee's stress levels. 
D)  enhancing the employee's job satisfaction. 
E)  confronting an employee about her problems.

Question 20

The idea underlying the __________ model is that satisfaction is tied to how fairly an individual is treated at work.

Accepted Answer

A)  met expectations 
B)  need fulfillment 
C)  equity 
D)  value attainment 
E)  dispositional components

Exam 2: Values and Attitudes

The components of engagement are urgency,being focused,intensity,and job satisfaction.

Describe the need fulfillment models of job satisfaction.Discuss research support for these models.

Carla will graduate from her business program next month.She is happiest in jobs where she doesn't know what will be waiting for her when she gets to work,and she excels at problem solving.Carla needs a career that involves

Luis has just learned that Brian,who has less experience and who does less work,receives a higher salary.Since learning this,Luis has been very unhappy and has started to look for another job.What model of job satisfaction best explains Luis's reactions?

The two basic dimensions of Schwartz's model of values are

______ is an individual's overall thoughts and feelings about quitting.

_________ are both elements of hedonism.

Jane hates the idea of child labor.She works for a company that claims that it doesn't employ children.However,news reports accuse the company of employing young children overseas.______ is the psychological discomfort that Jane is experiencing since she heard this news.

Stress can have positive effects on certain OB-related outcomes.For instance,it is negatively related to absenteeism because people feel they have to work harder to meet management expectations.

Personal attitudes affect behavior via intentions.

As demonstrated by research,___________ is positively related to organizational citizenship behavior.

Sally doesn't complain to a man smoking in the nonsmoking section of a restaurant because it doesn't bother her.This lack of irritation reflects the ______ component of her attitude.She is neutral toward people smoking in restaurants.

Values represent beliefs that influence behaviors ___; attitudes relate to behavior .

Trevor is an overachiever.His brother calls him ambitious and power hungry.Trevor exemplifies the _______ dimension.

In some cases,coworkers or friends remain satisfied in situations where others always seem dissatisfied.This is a reflection of the _____ model.

______ is the extent to which an individual identifies with an organization and commits to its goals.

Tony believes that cell phone use-even in restaurants-helps people manage their busy lives.Tony's belief reflects the __________ component of his attitude.

The idea underlying the __________ model is that satisfaction is tied to how fairly an individual is treated at work.