Multiple Choice
When Hans ordered the model plane for $22 from a hobby catalogue,he was horrified to find that he was charged almost $19 for shipping charges.He swore never to buy anything from that catalogue again.Due to a _____________ gap,the catalogue lost a customer.
A) communication
B) management
C) performance
D) research
E) knowledge
Correct Answer:
Verified
Correct Answer:
Verified
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