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    Exam 14: Building Customer Loyalty: Customer Relationship Management and Service Strategies
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    Who Is the Best Person to Make Sure That High-Quality
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Who Is the Best Person to Make Sure That High-Quality

Question 23

Question 23

Multiple Choice

Who is the best person to make sure that high-quality customer service standards are achieved?


A) The CEO
B) The marketing manager
C) The advertising manager
D) Individual store managers
E) Salespeople

Correct Answer:

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