Drive-Through Employees at Doug's Tasty Burger Are Timed to Measure

Multiple Choice

Drive-through employees at Doug's Tasty Burger are timed to measure how quickly a customer can place an order and receive his or her food.When drive-through employees consistently equal or better the norm,the restaurant manager gives them a $10.00 bonus cheque.The purpose of this type of incentive is to reduce the _________ gap.

A) communication
B) delivery
C) performance
D) knowledge
E) standards