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  3. Study Set
    Retailing Management Study Set 2
  4. Exam
    Exam 14: Building Customer Loyalty: Customer Relationship Management and Service Strategies
  5. Question
    Customers Are Satisfied When the Perceived Service Meets or Exceeds
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Customers Are Satisfied When the Perceived Service Meets or Exceeds

Question 12

Question 12

Short Answer

Customers are satisfied when the perceived service meets or exceeds their _________.

Correct Answer:

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