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    Business
  3. Study Set
    Retailing Management Study Set 2
  4. Exam
    Exam 14: Building Customer Loyalty: Customer Relationship Management and Service Strategies
  5. Question
    To Reduce the _______________ Gap,retailers Must Provide Employees with the Necessary
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To Reduce the _______________ Gap,retailers Must Provide Employees with the Necessary

Question 15

Question 15

Short Answer

To reduce the _______________ gap,retailers must provide employees with the necessary knowledge and skills,reduce conflicts,and empower employees to act in the customers' and the firm's best interests.

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