Which of the Following Should Be Undertaken While Conveying Bad

Multiple Choice

Which of the following should be undertaken while conveying bad news to customers?

A) Present good reasons after a refusal, at the end of a message
B) Convey the negative news twice in a message in order for it to be clear
C) Present negative information ambiguously to avoid offending the client
D) Present an alternative or compromise if one is available
E) Ask for action which will help them accept the consequences easily