Multiple Choice
Which of the following must be undertaken by a good buffer?
A) Put the reader in a negative frame of mind to accept the bad news
B) Convey the bad news explicitly in the beginning of a message
C) Convey bad news to a reader ambiguously to avoid antagonizing him
D) Provide a smooth, natural transition to the body of the letter
E) Convert a bad news into a good piece of news through persuasion
Correct Answer:
Verified
Correct Answer:
Verified
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