Multiple Choice
Sarah has a backache due to overexertion.She believes a massage would loosen her back muscles and make her feel better.She is concerned because a massage unlike a pair of shoes cannot be touched or seen before she buys it.Which characteristic of service is she concerned about?
A) inaptness
B) incongruity
C) inconsistency
D) inseparability
E) intangibility
Correct Answer:
Verified
Correct Answer:
Verified
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