Carmine Overheard One of His Co-Workers in a Phone Conversation

Multiple Choice

Carmine overheard one of his co-workers in a phone conversation say, "Thank you for taking my call so quickly.I'd like to order number RD 2217 MP3 player.Can I use the easy pay plan?" The co-worker was in which stage in the consumer purchase decision process?

A) problem recognition
B) alternative evaluation
C) information search
D) purchase decision
E) postpurchase evaluation