Melissa Has Just Told Her Supervisor, "I'm So Glad I

Multiple Choice

Melissa has just told her supervisor, "I'm so glad I bought the Motorola RAZR2 rather than those other phones I was considering.I can do my E-mail, access my music, and even search the Web with it.It's like having a mini-computer in my pocket." Which stage of the consumer purchase decision process is demonstrated by Melissa's conversation?

A) problem recognition
B) information search
C) alternative evaluation
D) purchase decision
E) postpurchase behavior