When You Talk About the Service Encounter, You Are Talking

Multiple Choice

When you talk about the service encounter, you are talking about ______________.

A) The period in which the service provider is trying to obtain information about the customer
B) The period of time between ordering the service and delivery of the service
C) The period during which a customer interact in any way with a service provider
D) The experience of the employee with the customer
E) None of the above