Question 1

Explain how information richness influences the communication process?

Accepted Answer

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Question 2

A team of highly skilled and qualified members of an organization failed to perform the team objective assigned to them.When the reason for this lack of performance was investigated, it was clear that, although the team members worked hard, they had to wait for their mates to complete a particular task before they could start their own.Which of the following explains the reason for process loss in this case?

Accepted Answer

A) Motivational loss 
B) Social facilitation 
C) Production blocking 
D) Groupthink 
E) Cognitive dissonance

Question 3

Leslie, a marketing manager at the Sunshine Spa, is consulting with Tess, a dermatologist at the spa, to explore the possibility of incorporating certain treatments as part of the spa's package schemes.Leslie is engaging in a(n) _____ activity of the boundary-spanning process.

Accepted Answer

A) action learning 
B) ambassador 
C) task coordinator 
D) scout 
E) staff validity

Question 4

Coordination loss is a necessary aspect of the team experience.

Accepted Answer

A) True 
 B)False

Question 5

Define boundary spanning and describe the activities involved in this taskwork process.Provide an example of each activity.

Accepted Answer

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Question 6

Briefly describe creative behavior and decision making taskwork processes.

Accepted Answer

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Question 7

Nominal group technique decreases social loafing and production blocking-problems with brainstorming-by:

Accepted Answer

A) making people pool their ideas in a face-to-face meeting. 
B) making people write down ideas on their own. 
C) discouraging bad ideas in the meeting. 
D) making people agree to one idea generated in a face-to-face meeting. 
E) making people speak in turns during all face-to-face meetings.

Question 8

Getting more from the team than you would expect according to the capabilities of its individual members is called:

Accepted Answer

A) process gain. 
B) staff validity. 
C) decision informity. 
D) groupthink. 
E) social loafing.

Question 9

Cross-training and training in transportable teamwork competencies focus on individual experiences that promote individual learning.Explain.

Accepted Answer

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Question 10

Teamwork processes have a _____ effect on team commitment.

Accepted Answer

A) weak positive 
B) weak negative 
C) moderate negative 
D) strong positive 
E) strong negative

Question 11

One way to potentially prevent problems associated with cohesion is to formally institute the role of a(n) _____, who would be responsible for evaluating and challenging prevailing points of view in a constructive manner and also bringing in fresh perspectives and ideas to the team.

Accepted Answer

A) ambassador 
B) scout 
C) devil's advocate 
D) advisor 
E) coach

Question 12

Scenario: Surveillance and Rescue Team A special surveillance and rescue team is being deployed to counter the menace of pirates in the Indian Ocean.Nick, Sid, Leah, and Kevin are the core members of the team.Nick was elected as the leader of the team.Sid is responsible for monitoring the team's progress toward its goals.Kevin took on the role of a motivator and the confidence builder for the team.This team has worked together before and has developed a high level of common understanding regarding the team and its mission.Members also strongly believe that the team can be effective across a variety of situations and tasks.As a standard practice, before deployment, the team members observe how other members perform their roles by shadowing and going through simulations.Sid's role of monitoring the team's progress contributes to which of the following teamwork processes?

Accepted Answer

A) Brainstorming process 
B) Action process 
C) Transactive memory process 
D) Transition process 
E) Interpersonal process

Question 13

Which type of network structure in communication has the least degree of centralization?

Accepted Answer

A) All channel network 
B) Circle network 
C) Y network 
D) Wheel network 
E) X network

Question 14

Explain the steps organizations can take to improve team processes.

Accepted Answer

The answer of Explain the steps organizations can take to...

Question 15

The highest level of information richness is achieved when messages are transmitted through _____.

Accepted Answer

A) personal notes 
B) face-to-face channels 
C) computer reports 
D) the telephone 
E) e-mails

Question 16

Define team process.Differentiate between process gain and process loss.

Accepted Answer

The answer of Define team process.Differentiate between process gain and...

Question 17

Cross-training involves instructions at three different levels of depth.These levels are:

Accepted Answer

A) transactive, transformative, and collaborative. 
B) personal clarification, positional modeling, and positional rotation. 
C) taskwork, teamwork, and team states. 
D) cohesion, potency, and efficacy. 
E) transition, action, and interpersonal.

Question 18

Kelly has thought a lot about how to explain why she is quitting her job. Now that she has her thoughts in order, she is writing them down in a formal letter of resignation. Kelly is engaged in the decoding part of the communication process.

Accepted Answer

A) True 
 B)False

Question 19

_____ is a term that reflects the different types of communication, activities, and interactions that occur within teams that contribute to their ultimate end goals.

Accepted Answer

A) Team characteristic 
B) Team process 
C) Team composition 
D) Team interdependence 
E) Team ability

Question 20

_____ refer(s) to specific types of feelings and thoughts that coalesce in the minds of team members as a consequence of their experience working together.

Accepted Answer

A) Task conflict 
B) Team states 
C) Relationship conflict 
D) Communication competency 
E) Transportable competency

Exam 12: Teams: Processes and Communication

Explain how information richness influences the communication process?

Leslie, a marketing manager at the Sunshine Spa, is consulting with Tess, a dermatologist at the spa, to explore the possibility of incorporating certain treatments as part of the spa's package schemes.Leslie is engaging in a(n) _____ activity of the boundary-spanning process.

Coordination loss is a necessary aspect of the team experience.

Define boundary spanning and describe the activities involved in this taskwork process.Provide an example of each activity.

Briefly describe creative behavior and decision making taskwork processes.

Nominal group technique decreases social loafing and production blocking-problems with brainstorming-by:

Getting more from the team than you would expect according to the capabilities of its individual members is called:

Cross-training and training in transportable teamwork competencies focus on individual experiences that promote individual learning.Explain.

Teamwork processes have a _____ effect on team commitment.

One way to potentially prevent problems associated with cohesion is to formally institute the role of a(n) _____, who would be responsible for evaluating and challenging prevailing points of view in a constructive manner and also bringing in fresh perspectives and ideas to the team.

Which type of network structure in communication has the least degree of centralization?

Explain the steps organizations can take to improve team processes.

The highest level of information richness is achieved when messages are transmitted through _____.

Define team process.Differentiate between process gain and process loss.

Cross-training involves instructions at three different levels of depth.These levels are:

Kelly has thought a lot about how to explain why she is quitting her job. Now that she has her thoughts in order, she is writing them down in a formal letter of resignation. Kelly is engaged in the decoding part of the communication process.

_____ is a term that reflects the different types of communication, activities, and interactions that occur within teams that contribute to their ultimate end goals.

_____ refer(s) to specific types of feelings and thoughts that coalesce in the minds of team members as a consequence of their experience working together.