Question 1

List the three major functions of the local union.

Accepted Answer

The answer of List the three major functions of the...

Question 2

Ally Valez sells computer software and is paid a ____________________,a percentage of each software package's selling price.

Accepted Answer

The answer of Ally Valez sells computer software and is...

Question 3

Union members who advertise a strike by carrying signs are ____________________.

Accepted Answer

The answer of Union members who advertise a strike by...

Question 4

Which of the following BEST describes collective bargaining?

Accepted Answer

A)  It describes the grievance procedure in labour agreements. 
B)  It describes the procedure used to get an employer to settle a dispute in favour of the employees. 
C)  It refers to the actions taken by a group that collectively boycotts a product. 
D)  It is the process of negotiating labour agreements.

Question 5

Which of the following is a set of unique features of a company and its products that are perceived by the people or companies the organization wishes to serve as significant and superior to those of the competition?

Accepted Answer

A)  a synergistic benefit 
B)  a competitive advantage 
C)  a superlative benefit 
D)  a comparative perception

Question 6

The first two stages in the selection process are the initial contact and the preliminary interview.

Accepted Answer

A) True 
 B)False

Question 7

The pool of potential applicants from outside the firm is called the ____________________ labour market.

Accepted Answer

The answer of The pool of potential applicants from outside...

Question 8

Visitors to Las Vegas have periodically been exposed to groups of unhappy workers walking back and forth in front of various casinos carrying signs that say the casino owners treat their employees unfairly.Visitors are witnessing which of the following behaviours?

Accepted Answer

A)  a lockout 
B)  picketing 
C)  strike advertising 
D)  boycotting

Question 9

What is the tool most widely used in making hiring decisions?

Accepted Answer

A)  a personality test 
B)  a résumé 
C)  a selection interview 
D)  a background and reference check

Question 10

What is the most powerful tool that the union has in its strategy?

Accepted Answer

The answer of What is the most powerful tool that...

Question 11

Robin Nighthood works at a large home-decorating store.For each kitchen appliance Nighthood sells,she earns 12 percent of the item's purchase price.Nighthood receives which of the following?

Accepted Answer

A)  a salary 
B)  a commission 
C)  a wage 
D)  a bonus

Question 12

Collective bargaining is the process of making a binding decision in labour negotiations.

Accepted Answer

A) True 
 B)False

Question 13

A job ____________________ spells out the skills,knowledge,and abilities a person must have to fill a job.

Accepted Answer

The answer of A job ____________________ spells out the skills,knowledge,and...

Question 14

A shop steward represents union members who have complaints to management.

Accepted Answer

A) True 
 B)False

Question 15

What is the final stage in a typical employee grievance procedure?

Accepted Answer

A)  the dissolution of grievance committees 
B)  the meeting of the employer,the union steward,and the employee who lodged the grievance 
C)  the rewriting of the formal contract to prevent this grievance from ever occurring again 
D)  arbitration

Question 16

Since Eilene Saxony was hired in the marketing department of an athletic shoe manufacturer,she has worked in its public relations department and its advertising department,and has helped design collateral sales material and point-of-purchase displays.Next week she will go out on the road as a salesperson.Which of the following methods of training is Saxony's employer using?

Accepted Answer

A)  job rotation 
B)  programmed instruction 
C)  mentoring 
D)  vestibule training

Question 17

One of the documents that helps human resource planners find the right person for a specific job is a list of tasks and responsibilities required of the job.This document is known as which of the following?

Accepted Answer

A)  a skill list 
B)  a job specification 
C)  a job worksheet 
D)  a job description

Question 18

What is it called when a union tries to disrupt a company's stockholder meeting to pressure the company to agree to the union's demands?

Accepted Answer

The answer of What is it called when a union...

Question 19

____________________ groups are specific groups who have legal protection against employment discrimination.

Accepted Answer

The answer of ____________________ groups are specific groups who have...

Question 20

____________________ is the process of hiring,developing,motivating,and evaluating employees to achieve organizational goals.

Accepted Answer

The answer of ____________________ is the process of hiring,developing,motivating,and evaluating...

Exam 10: Managing Human Resources and Labour Relations

List the three major functions of the local union.

Ally Valez sells computer software and is paid a ____________________,a percentage of each software package's selling price.

Union members who advertise a strike by carrying signs are ____________________.

Which of the following BEST describes collective bargaining?

Which of the following is a set of unique features of a company and its products that are perceived by the people or companies the organization wishes to serve as significant and superior to those of the competition?

The first two stages in the selection process are the initial contact and the preliminary interview.

The pool of potential applicants from outside the firm is called the ____________________ labour market.

Visitors to Las Vegas have periodically been exposed to groups of unhappy workers walking back and forth in front of various casinos carrying signs that say the casino owners treat their employees unfairly.Visitors are witnessing which of the following behaviours?

What is the tool most widely used in making hiring decisions?

What is the most powerful tool that the union has in its strategy?

Robin Nighthood works at a large home-decorating store.For each kitchen appliance Nighthood sells,she earns 12 percent of the item's purchase price.Nighthood receives which of the following?

Collective bargaining is the process of making a binding decision in labour negotiations.

A job ____________________ spells out the skills,knowledge,and abilities a person must have to fill a job.

A shop steward represents union members who have complaints to management.

What is the final stage in a typical employee grievance procedure?

One of the documents that helps human resource planners find the right person for a specific job is a list of tasks and responsibilities required of the job.This document is known as which of the following?

What is it called when a union tries to disrupt a company's stockholder meeting to pressure the company to agree to the union's demands?

____________________ groups are specific groups who have legal protection against employment discrimination.

____________________ is the process of hiring,developing,motivating,and evaluating employees to achieve organizational goals.