Seth Recently Purchased a New Brunswick Billiards Table for His

Multiple Choice

Seth recently purchased a new Brunswick Billiards table for his recreation room. The next day after delivery, Seth noticed a problem with the way one of the pockets was strung. Since it was a weekend, he didn't expect to have it repaired. However, when he called the store to leave a message, someone answered the phone. She gave Seth a number where he could call a repair representative who would come straight to Seth's house within an hour. Brunswick Billards is most likely differentiating itself through

A) support of its level of quality.
B) product support services.
C) a help line feature.
D) product features.
E) customer requests.