In Relating Operations Management and the Customer Benefit Package (CBP)

Multiple Choice

In relating operations management and the customer benefit package (CBP) , which is the correct timing sequence?

A) Operating system processes lead to customer needs and expectations, which lead to customer benefit package.
B) Customer benefit package leads to customer needs and expectations, which lead to operating system processes.
C) Customer needs and expectations lead to customer benefit package, which leads to operating system processes.
D) Customer needs and expectations lead to operating system processes, which lead to customer benefit package.