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  2. Topic
    Business
  3. Study Set
    OM 5
  4. Exam
    Exam 1: Goods, Services, and Operations Management
  5. Question
    A Service Encounter Is Any Interaction Between a Customer and a Service
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A Service Encounter Is Any Interaction Between a Customer and a Service

Question 17

Question 17

True/False

A service encounter is any interaction between a customer and a service provider.

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