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During Sales Presentations, Tyrone, a Computer Salesperson, Asks Prospects Various

Question 72

Multiple Choice

During sales presentations, Tyrone, a computer salesperson, asks prospects various questions about previous experiences with other computers and their opinions about the quality and price of the computers he sells. Tyrone uses ________, a good tool of the successful salesperson.


A) targeting
B) empathy
C) selective questioning
D) probing
E) problem solving

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