Question 1

The rules that govern interpersonal relationships

Accepted Answer

A)   define appropriate and inappropriate communication in a given situation.
B)   indicate which partner is in control.
C)   define the impersonal or interpersonal nature of the relationship.
D)   describe the current stage of relationship development. A

Question 2

Ira goes to the same coffee shop once a week.He can't remember the cashier's name,but he is always polite,and they say "Hi" to each other.Their relationship is best described as

Accepted Answer

A)   I-It.
B)   It-Thou.
C)   I-Thou.
D)   It. A

Question 3

Social information-processing theory suggests that

Accepted Answer

A)   it may take longer to express emotional messages electronically.
B)   there is more information to process in text-only interactions.
C)   it is impossible to communicate emotional messages electronically.
D)   it is easier to communicate emotional messages without nonverbal cues. A

Question 4

Systems theory helps us understand that

Accepted Answer

A)   the transactional communication model is static.
B)   a change in any aspect (source, receiver, context, channel, etc.)  of the system has a potential influence on all other aspects of the system.
C)   a change in any aspect (source, receiver, context, channel, etc.)  of the system does not influence any other aspect of the system.
D)   all elements of the communication model are distinct and unique.

Question 5

Media richness theory describes the richness of a communication channel using four criteria.Which of the following is NOT one of those criteria?

Accepted Answer

A)   the amount of feedback that the communicator can receive
B)   the number of cues that the channel can convey and that can be interpreted by a receiver
C)   the variety of language that a communicator uses
D)   the number of channels used in the communication

Question 6

What are channels in the communication model?

Accepted Answer

A)   the words and messages used to communicate
B)   the filters through which messages pass
C)   the pathways used to send a message
D)   the transmitters of a thought or feeling

Question 7

To become other-oriented,you must first

Accepted Answer

A)   learn everything you can about the other person.
B)   gain an accurate understanding of your self-concept and self-esteem.
C)   accept that communication is the most important goal of any relationship.
D)   attain a specific level of relationship with the listener.

Question 8

Which of the following models of human communication is the oldest and simplest?

Accepted Answer

A)   communication as action
B)   communication as interaction
C)   communication as transaction
D)   communication as contraction

Question 9

You are having a conversation with your neighbour,and you are not interested in what she is saying.When you yawn,you are providing

Accepted Answer

A)   intentional nonverbal feedback.
B)   unintentional verbal feedback.
C)   intentional verbal feedback.
D)   unintentional nonverbal feedback.

Question 10

Unethical communication is characterized by

Accepted Answer

A)   increasing listener's freedom of choice.
B)   presenting the truth.
C)   forcing views on others.
D)   keeping confidences.

Question 11

The person who decodes and tries to make sense out of a message is the

Accepted Answer

A)   receiver.
B)   information source.
C)   transmitter.
D)   encoder.

Question 12

Bob went to dinner with his good friend Isabel.They stayed at the restaurant for hours simply because they were enjoying each other's conversation.Their relationship is best described as

Accepted Answer

A)   I-It.
B)   It-Thou.
C)   I-Thou.
D)   It.

Question 13

The statements listed are all characteristics of impersonal communication EXCEPT

Accepted Answer

A)   People are treated as objects.
B)   People communicate in an "I-Thou" relationship.
C)   There is mechanical, stilted interaction.
D)   You communicate with people that you share no history with and have no expectation for any future relationship.

Question 14

Match the approaches to improve interpersonal communication with the definitions.
-Translate knowledge into action.

Accepted Answer

A)  Become knowledgeable
B)  Become skilled
C)  Become motivated
D)  Become adaptable
E)  Become ethicalF) Become other-oriented

Question 15

Your unspoken messages,even when you are asleep,provide cues to which others react.Which principle of interpersonal communication does this demonstrate?

Accepted Answer

A)   Interpersonal communication connects us to others.
B)   Interpersonal communication is complicated.
C)   Interpersonal communication is irreversible.
D)   Interpersonal communication is governed by rules.

Question 16

The principle that says interpersonal communication is complicated means that

Accepted Answer

A)   you can't completely understand others.
B)   you can't not communicate.
C)   once a message is sent, it can't be uncreated.
D)   once a message is sent, it continues to loop back on itself.

Question 17

You shout at a colleague,voicing all your frustrations toward the colleague as well as toward your work.You can apologize and you can say you didn't really mean what you said,but you can't "take back" what you said because

Accepted Answer

A)   interpersonal communication is complicated.
B)   interpersonal communication is contextual.
C)   interpersonal communication is inescapable.
D)   interpersonal communication is irreversible.

Question 18

Rules governing interpersonal relationships may be

Accepted Answer

A)   complementary or symmetrical.
B)   self-oriented or other-oriented.
C)   content-driven or emotion-driven.
D)   explicit or implicit.

Question 19

Which of the following is NOT a true statement about communication?

Accepted Answer

A)   Experts agree on a definition of communication.
B)   We communicate even when we are not speaking.
C)   Without interpersonal communication, people suffer and may even die.
D)   Communication is the process of acting on information.

Question 20

An intentional or unintentional,verbal or nonverbal response to a message is called

Accepted Answer

A)   destination.
B)   receiver input.
C)   feedback.
D)   channel selection.

Exam 1: Introduction to Interpersonal Communication