Question 1

The text presents three examples of how organizations acquire information: the British Civil Service in India, the Eisenhower White House, and the World Health Organization.What lessons to you draw from these examples?

Accepted Answer

The examples of the British Civil Service in India, the Eisenhower White House, and the World Health Organization demonstrate the different ways in which organizations acquire information.

From the British Civil Service in India, we can learn the importance of understanding the local context and culture in order to effectively gather information. This example also highlights the significance of building relationships with local communities and stakeholders to access valuable insights.

The Eisenhower White House exemplifies the use of intelligence gathering and analysis to make informed decisions. This example underscores the importance of utilizing various sources of information and expertise to gain a comprehensive understanding of complex issues.

The World Health Organization showcases the significance of collaboration and information sharing among different organizations and countries to address global health challenges. This example emphasizes the value of leveraging collective knowledge and resources to tackle complex, cross-border issues.

Overall, these examples highlight the importance of being adaptable, resourceful, and collaborative in acquiring information. They also underscore the need for organizations to be culturally sensitive, well-informed, and open to diverse perspectives in their information-gathering processes.

Question 2

The examples of Virtual City System in Boston, Optical Imaging Project in Miami-Dade County, and smart e-mail serve to illustrate how new technology can contribute to which phase of the information management process?

Accepted Answer

A)   acquiring
B)   processing
C)   securing
D)   accessing
E)   presenting A

Question 3

Define knowledge management.What are the key features of a knowledge management program?

Accepted Answer

Knowledge management is the process of capturing, organizing, and sharing an organization's knowledge and information in order to improve decision-making, increase efficiency, and foster innovation. It involves creating systems and processes to ensure that valuable knowledge and expertise are effectively utilized and accessible to those who need it.

Key features of a knowledge management program include:

1. Knowledge capture and creation: This involves identifying and documenting important knowledge and expertise within the organization, whether it's through formal documentation, informal conversations, or other means.

2. Knowledge organization and storage: The information and knowledge that is captured needs to be organized and stored in a way that is easily accessible and searchable for employees.

3. Knowledge sharing and dissemination: It's important to have systems in place for sharing knowledge and information with employees who can benefit from it, whether it's through training, knowledge-sharing platforms, or other methods.

4. Collaboration and communication: A knowledge management program should facilitate collaboration and communication among employees, enabling them to share insights and expertise with one another.

5. Continuous improvement: A successful knowledge management program is always evolving and improving, with regular assessments and updates to ensure that it remains effective and relevant to the organization's needs.

Overall, a knowledge management program should be designed to encourage a culture of learning and knowledge-sharing within the organization, ultimately leading to better decision-making, improved problem-solving, and increased innovation.

Question 4

Discuss the strategic importance of information to a public administrator.

Accepted Answer

The answer of Discuss the strategic importance of information to...

Question 5

_______________ is data that are meaningful and that alter the receivers understanding -- the data that managers actually use to interpret and understand events in the organization and the environment.

Accepted Answer

A)   input
B)   knowledge
C)   information
D)   a list of talking points
E)   a decision-support system

Question 6

The following is a list of statements about human biases in interpreting information.Which one is NOT true?

Accepted Answer

A)  People think that the more accurate the information is, the more informative it is.
B)  People seldom think clearly about very unlikely events.
C)  People are not influenced by how the information looks.
D)  People tend to anchor their judgments on some initial point of reference, whether it is relevant to the task or not.
E)  People do not like to appear ignorant.

Question 7

-The table above shows the essence of a formal reporting system used by

Accepted Answer

A)  the U.S.Army in its after-action reports.
B)  Texaco's visualization center.
C)  Microsoft's senior management.
D)  the British civil service in India.
E)  New Zealand's Ministry of Treasury.

Question 8

________________ are designed for problems in which sets of rules exist to solve problems.

Accepted Answer

A)   expert systems
B)   executive information systems
C)   decision-support systems
D)   human portals
E)   formal knowledge management programs

Question 9

"Reason and instinct do not represent rival views of leadership." Explain.

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Question 10

According to the text, which of the following is NOT one of the five characteristics of high quality, useful information?

Accepted Answer

A)   complete
B)   falsifiable
C)   relevant
D)   timely
E)   economical

Question 11

Discuss the human biases or weaknesses in interpreting information.

Accepted Answer

The answer of Discuss the human biases or weaknesses in...

Question 12

Explain data mining.

Accepted Answer

The answer of Explain data mining....

Question 13

IBM has provided several National Basketball Association teams with software called Advanced Scout that allows coaches to ask "what if?" questions.Advance Scout is an interesting example of how ____________ works in basketball.

Accepted Answer

A)   the five phase information management process
B)   a firewall
C)   data mining
D)   a data warehouse
E)   a virtual private network (VPN)

Question 14

According to Ross and Weill, managers leave too many important decisions to information technology (IT) people.Which of the following is NOT one of those questions that Ross and Weill suggest managers address?

Accepted Answer

A)   Who do we blamed if an IT initiative fails?
B)   How good do our IT services need to be?
C)   What security and privacy risk will we accept?
D)   What will be the cost of peer-to-peer support -- that is, IT users helping other IT users within the organization?
E)   What IT capabilities need to be centralized and standardize throughout the agency or government?

Question 15

In Inside Bureaucracy, Anthony Downs identifies several antidistortion factors in communication: (1) multiple internal information sources and overlapping responsibilities; (2) direct communication through hierarchical levels or elimination of such levels; (3) distortion-proof messages (e.g., summarization of details in nontechnical language with little jargon); (4) external sources of information; and so on. According to the text, few presidents followed Downs's recommendations more faithfully than

Accepted Answer

A)  James Madison.
B)  Harry S Truman.
C)  Dwight D.Eisenhower.
D)  Ronald Reagan.
E)  Bill Clinton.

Question 16

To help nontechnical managers avoid information (IT) mistakes, Ross and Weill identify six decisions for which those managers should take responsibility.Explain what those decisions involve.

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The answer of To help nontechnical managers avoid information (IT)...

Question 17

Compare and contrast the following terms: data, information, and knowledge.

Accepted Answer

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Question 18

Summarize Schein's views on organizational learning.

Accepted Answer

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Question 19

Which of the following points was not one of the "eight C's of communication"?

Accepted Answer

A)   capability of audience
B)   customer benefits
C)   core competence
D)   call to action

Question 20

You have friend scheduled to give an important presentation at the end of the week.Being relatively inexperienced in making such presentations, he asks you for some advice.What briefly would you say?

Accepted Answer

The answer of You have friend scheduled to give an...

Exam 12: Information Management