Michael,the Owner of a Moving Company,has Developed a Performance Appraisal

Multiple Choice

Michael,the owner of a moving company,has developed a performance appraisal system for his customer representatives and truck drivers.He evaluates each of these employees on accuracy of weight estimates,meeting delivery deadlines,and dollar value of breakage.Michael's performance appraisal system is ____ based.

A) trait
B) results
C) behavior
D) productivity