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When Motorola Wanted to Reduce the Time Between Receipt and Delivery

Question 190

Multiple Choice

When Motorola wanted to reduce the time between receipt and delivery of a customer's order for cellular phones, it studied Domino's Pizza procedures for delivery cycles. This is an example of


A) quality/cost studies.
B) benchmarking.
C) quality reliability analysis.
D) performance quality analysis.
E) competitive product analysis.

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