Multiple Choice
At specific mileage intervals,Capitol sends coupons to owners of their automobiles offering discounts on repair services through the dealerships.Each repair visit is overseen by a trained service representative,and the completed repairs are followed up to ensure customer satisfaction.The attention given by the dealership is called _____.
A) scaling
B) screening
C) shaping
D) shadowing
Correct Answer:
Verified
Correct Answer:
Verified
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