Question 1

Identifying the worst possible outcomes for each alternative in the decision-making process is referred to as the

Accepted Answer

A)  optimistic approach. 
B)  risk averting approach. 
C)  pessimistic approach. 
D)  satisficing approach.

Question 2

The communication between management and union representatives to finalize a collective bargaining agreement is an example of

Accepted Answer

A)  delphi group interaction. 
B)  negotiation. 
C)  upward communication. 
D)  downward communication.

Question 3

The decision-making technique that involves graphically displaying alternatives considered in a decision and the outcomes expected as a result is termed a

Accepted Answer

A)  PERT chart. 
B)  CPM chart. 
C)  Decision Network Chart. 
D)  Decision Tree.

Question 4

Two-way communication differs from one-way communication in that

Accepted Answer

A)  two-way communication involves a receiver; one-way does not. 
B)  two-way communication includes feedback; one-way does not. 
C)  two-way communication involves encoding a message; one-way does not. 
D)  two-way communication includes noise; one-way does not.

Question 5

The critical path in a PERT diagram is the one that

Accepted Answer

A)  has the most activities on it. 
B)  takes the longest amount of time. 
C)  is the most likely to occur. 
D)  has activities that can be delayed and not impact the completion date of the project.

Question 6

Which of the can help reduce misconceptions and misperceptions when interacting with someone from a different culture?

Accepted Answer

A)  Assume similarities until differences are proven 
B)  Emphasize interpretation rather than description 
C)  Practice sympathy 
D)  Treat your interpretation as a working hypothesis

Question 7

When a manager makes a "satisficing" decision they have made

Accepted Answer

A)  the optimal decision. 
B)  an acceptable but not optimal decision. 
C)  an unacceptable and inappropriate decision.

Question 8

Groupthink

Accepted Answer

A)  occurs when reaching an agreement becomes more important than finding the best decision. 
B)  is the tendency of groups to accept more risk than individual members would accept. 
C)  is a structured technique for generating innovative ideas. 
D)  is the desired goal by managers who use group decision-making techniques.

Question 9

The longer the time into the future that a decision is being made for

Accepted Answer

A)  the greater the degree of certainty in the decision. 
B)  the greater the degree of risk in the decision. 
C)  the greater the degree of knowledge of the manager about the situation. 
D)  the greater the degree of programmability of the decision.

Question 10

Programmed decisions are those reached by following established policies and procedures.

Accepted Answer

A) True 
 B)False

Question 11

The use of body movements such as facial expressions, gestures, and posture in the communication process is often termed __________.

Accepted Answer

The answer of The use of body movements such as...

Question 12

The acculturation process when individuals are absorbed in a new culture and withdraw from their former culture is termed

Accepted Answer

A)  assimilation. 
B)  integration. 
C)  separation. 
D)  deculturation.

Question 13

Having production and service personnel communicate with each other to ensure quality food is ready when needed for service is an example of diagonal communication.

Accepted Answer