If a Medical Assistant Makes a Call to a Patient

Multiple Choice

If a medical assistant makes a call to a patient regarding the patient's bill and obtains an answering machine, what message should the medical assistant leave?

A) A request to call him or her at the medical office, and the medical office telephone number
B) A request to call him or her regarding a bill, and his or her cell phone number
C) A description of the problem with the bill and a request to call the office, including the office telephone number
D) No message, to protect the patient's privacy