Question 1

An example of affective conflict is when teams reconcile differences to produce the best possible solution.

Accepted Answer

A) True 
 B)False

Question 2

When verbal and nonverbal cues conflict, receivers of the communication generally tend to believe the nonverbal content.

Accepted Answer

A) True 
 B)False

Question 3

Orientation and getting acquainted is part of the norming stage of team building.

Accepted Answer

A) True 
 B)False

Question 4

Vanessa wants to encourage interaction among her team members and is planning to move to an open office space without cubicle walls. Vanessa is trying to promote ______.

Accepted Answer

A)  team cohesiveness 
B)  external communication 
C)  empowerment 
D)  team norm

Question 5

Complete the following using the terms listed below.
-The meaningful exchange of information through messages is called ______.

Accepted Answer

A) low-context culture 
B) affective conflict 
C) performing stage 
D) cross-functional team 
E) noise
F)team norms
G)encoding
H)self-managed team
I)grapevine
J)norming stage
K)team diversity
L)virtual team
M)cognitive conflict
N)external communication
O)listening
P)communication
Q)team cohesiveness

Question 6

Angie's marketing team disagrees on the way to advertise a product based on their past experiences. However, all members are attempting to reconcile their differences to produce an effective marketing strategy. Angie's team is experiencing ______ conflict.

Accepted Answer

A)  mutual 
B)  cognitive 
C)  affective 
D)  internal

Question 7

A communication process is effective when

Accepted Answer

A)  a sophisticated communication channel is used. 
B)  the communication channel is fast. 
C)  the receiver understands the idea as has been intended by the sender. 
D)  the language used is simple.

Question 8

Regina's supervisor sends her an email requesting updated financial figures as soon as possible. When Regina interprets the message as meaning by the end of the day, she is decoding the message.

Accepted Answer

A) True 
 B)False

Question 9

Customer orders are considered to be an internal communication.

Accepted Answer

A) True 
 B)False

Exam 9: Top Performance Through Empowerment, Teamwork, and Communication

An example of affective conflict is when teams reconcile differences to produce the best possible solution.

When verbal and nonverbal cues conflict, receivers of the communication generally tend to believe the nonverbal content.

Orientation and getting acquainted is part of the norming stage of team building.

Vanessa wants to encourage interaction among her team members and is planning to move to an open office space without cubicle walls. Vanessa is trying to promote ______.

Complete the following using the terms listed below. -The meaningful exchange of information through messages is called ______.

Angie's marketing team disagrees on the way to advertise a product based on their past experiences. However, all members are attempting to reconcile their differences to produce an effective marketing strategy. Angie's team is experiencing ______ conflict.

A communication process is effective when

Regina's supervisor sends her an email requesting updated financial figures as soon as possible. When Regina interprets the message as meaning by the end of the day, she is decoding the message.

Customer orders are considered to be an internal communication.