Question 1

During the storming stage, team members focus on solving problems.

Accepted Answer

A) True 
 B)False

Question 2

All of the following are examples of external communications EXCEPT

Accepted Answer

A)  annual reports to stockholders. 
B)  emails sent to sales representatives. 
C)  sales presentations. 
D)  information presented on a company's website.

Question 3

When speaking during business conversations, North Americans tend to stand closer together than Latin Americans.

Accepted Answer

A) True 
 B)False

Question 4

High-context cultures including the United States and Germany pay attention to the conditions that surround the message, including nonverbal cues and personal relationships between the parties.

Accepted Answer

A) True 
 B)False

Question 5

______ teams quickly achieve high levels of performance and consistently demonstrate high performance.

Accepted Answer

A)  Formal 
B)  Cohesive 
C)  Informal 
D)  Virtual

Question 6

Complete the following using the terms listed below.
-During the ______, team members focus on solving problems and accomplishing tasks.

Accepted Answer

A) low-context culture 
B) affective conflict 
C) performing stage 
D) cross-functional team 
E) noise
F)team norms
G)encoding
H)self-managed team
I)grapevine
J)norming stage
K)team diversity
L)virtual team
M)cognitive conflict
N)external communication
O)listening
P)communication
Q)team cohesiveness

Question 7

When Toyota was faced with serious quality problems and was forced to recall thousands of vehicles, the company quickly formed a temporary group of employees to brainstorm the problem. This is an example of a(n) ______ team.

Accepted Answer

A)  problem-solving 
B)  virtual 
C)  self-managed 
D)  cross-functional

Question 8

Mya's team members feel attracted to the team and motivated to remain part of it. Mya's team can be characterized as ______.

Accepted Answer

A)  informal 
B)  formal 
C)  verbal 
D)  cohesive

Question 9

Japan is considered to be a ______ context country and thus, Japanese businesspeople place importance on ______ communications.

Accepted Answer

A)  high; both verbal and nonverbal 
B)  low; both verbal and nonverbal 
C)  high; explicit verbal 
D)  low; explicit verbal

Question 10

During the norming stage, the personalities of team members begin to emerge.

Accepted Answer

A) True 
 B)False

Question 11

Team cohesiveness decreases with frequent team member interaction.

Accepted Answer

A) True 
 B)False

Question 12

During the forming stage, what is the role of the team leader?

Accepted Answer

A)  providing time for members to become acquainted 
B)  encouraging participation 
C)  clarifying team roles 
D)  facilitating task accomplishment

Question 13

Define 'team' and discuss the importance of working in teams in an organization.

Accepted Answer

The answer of Define 'team' and discuss the importance of...

Question 14

A firm should NOT take this action when faced with a crisis.

Accepted Answer

A)  Respond quickly. 
B)  Shirk responsibility. 
C)  Recognize the problem. 
D)  Answer media questions.

Question 15

Under a stock options plan, companies give employees the option to purchase a specified amount of company stock at a given price within a given time period.

Accepted Answer

A) True 
 B)False

Question 16

Complete the following using the terms listed below.
-______ is a meaningful exchange of information through messages transmitted between an organization and its major audiences.

Accepted Answer

A) low-context culture 
B) affective conflict 
C) performing stage 
D) cross-functional team 
E) noise
F)team norms
G)encoding
H)self-managed team
I)grapevine
J)norming stage
K)team diversity
L)virtual team
M)cognitive conflict
N)external communication
O)listening
P)communication
Q)team cohesiveness

Question 17

Complete the following using the terms listed below.
-______ are groups of geographically or organizationally dispersed co-workers who use a combination of telecommunications and information technologies to accomplish an organizational task.

Accepted Answer

A) low-context culture 
B) affective conflict 
C) performing stage 
D) cross-functional team 
E) noise
F)team norms
G)encoding
H)self-managed team
I)grapevine
J)norming stage
K)team diversity
L)virtual team
M)cognitive conflict
N)external communication
O)listening
P)communication
Q)team cohesiveness

Question 18

According to research on team effectiveness, the ideal team size is ______ members.

Accepted Answer

A)  fewer than five 
B)  between five and ten 
C)  between ten and twenty 
D)  more than twenty

Question 19

Which stage of team development is marked by conflicts over the team's mission and the roles of team members?

Accepted Answer

A)  forming stage 
B)  norming stage 
C)  storming stage 
D)  performing stage

Question 20

The sender of a written message should review the message before sending it, in order to avoid misunderstandings.

Accepted Answer

A) True 
 B)False

Exam 9: Top Performance Through Empowerment, Teamwork, and Communication

During the storming stage, team members focus on solving problems.

All of the following are examples of external communications EXCEPT

When speaking during business conversations, North Americans tend to stand closer together than Latin Americans.

High-context cultures including the United States and Germany pay attention to the conditions that surround the message, including nonverbal cues and personal relationships between the parties.

______ teams quickly achieve high levels of performance and consistently demonstrate high performance.

Complete the following using the terms listed below. -During the ______, team members focus on solving problems and accomplishing tasks.

When Toyota was faced with serious quality problems and was forced to recall thousands of vehicles, the company quickly formed a temporary group of employees to brainstorm the problem. This is an example of a(n) ______ team.

Mya's team members feel attracted to the team and motivated to remain part of it. Mya's team can be characterized as ______.

Japan is considered to be a context country and thus, Japanese businesspeople place importance on communications.

During the norming stage, the personalities of team members begin to emerge.

Team cohesiveness decreases with frequent team member interaction.

During the forming stage, what is the role of the team leader?

Define 'team' and discuss the importance of working in teams in an organization.

A firm should NOT take this action when faced with a crisis.

Under a stock options plan, companies give employees the option to purchase a specified amount of company stock at a given price within a given time period.

Complete the following using the terms listed below. -______ is a meaningful exchange of information through messages transmitted between an organization and its major audiences.

Complete the following using the terms listed below. -______ are groups of geographically or organizationally dispersed co-workers who use a combination of telecommunications and information technologies to accomplish an organizational task.

According to research on team effectiveness, the ideal team size is ______ members.

Which stage of team development is marked by conflicts over the team's mission and the roles of team members?

The sender of a written message should review the message before sending it, in order to avoid misunderstandings.