Question 1

Memos and letters should be clear and concise and should not include lengthy dissertations or voluminous extraneous attachments.

Accepted Answer

A) True 
 B)False

Question 2

Half of making communication effective is

Accepted Answer

A)  listening. 
B)  responding. 
C)  understanding. 
D)  talking.

Question 3

_______ body language can be a frown, crossed arms, slouching, fidgeting, gazing or looking away, doodling, or yawning.

Accepted Answer

A)  Neutral 
B)  Negative 
C)  Critical 
D)  Positive

Question 4

Good listening skills are important if project team members are to be effective in communicating with one another and with the customer.

Accepted Answer

A) True 
 B)False

Question 5

The project manager should turn off his or her cell phone and other distractions.

Accepted Answer

A) True 
 B)False

Question 6

When a problem or potential problem is identified by an individual project team member, that person should promptly call a ______ with other appropriate individuals, not wait for a future status review meeting.

Accepted Answer

A)  project status review meetings 
B)  problem-solving meetings 
C)  design review meetings 
D)  post-project evaluation meetings

Question 7

Prepare visual aids or handouts prior to the project team meeting.

Accepted Answer

A) True 
 B)False

Question 8

Throughout a project, various project documents will be revised to incorporate changes.

Accepted Answer

A) True 
 B)False

Question 9

An e-mail may be appropriate as a follow-up to a face-to-face conversation or a phone call confirming decisions or actions rather than relying on a person's memory.

Accepted Answer

A) True 
 B)False

Question 10

Visual aids should be busy and not too simple.

Accepted Answer

A) True 
 B)False

Question 11

Listening is more than just letting the other person talk. It must be

Accepted Answer

A)  a passive, not an active, process. 
B)  an impatient, not a patient, process. 
C)  an reactive, not a proactive, process. 
D)  an active, not a passive, process.

Question 12

It is good practice to put on each page of each type of document: any of the following except

Accepted Answer

A)  a list of the changes made to the document. 
B)  a sequential revision number. 
C)  the initials of the person who made the changes.

Question 13

If everything is not covered then the meeting should overrun the scheduled meeting time.

Accepted Answer

A) True 
 B)False

Question 14

List the most common types of project meetings.

Accepted Answer

The answer of List the most common types of project...

Question 15

In addition to project reports, many other documents may be created by either the project team or the customer during the project.

Accepted Answer

A) True 
 B)False

Question 16

Teleconferencing can help facilitate the sharing of information in a more interactive way than perhaps email.

Accepted Answer

A) True 
 B)False

Question 17

At the start of the meeting, review the purpose of the meeting and the agenda.

Accepted Answer

A) True 
 B)False

Question 18

Projects that involve a design phase, such as an information system project, may require one or more technical ________ to ensure that the customer agrees with or approves of the design.

Accepted Answer

A)  project status review meetings 
B)  problem-solving meetings 
C)  design review meetings 
D)  post-project evaluation meetings

Question 19

Memos and letters are ways to efficiently communicate with a group of people when it's impractical to have a meeting or when the information needs to be disseminated in a timely manner.

Accepted Answer

A) True 
 B)False

Question 20

A________ defines the generation and distribution of project documents among project stakeholders throughout the project.

Accepted Answer

A)  project document plan 
B)  project communication plan 
C)  project revision plan 
D)  project performance plan

Exam 12: Project Communication and Documentation

Memos and letters should be clear and concise and should not include lengthy dissertations or voluminous extraneous attachments.

Half of making communication effective is

_______ body language can be a frown, crossed arms, slouching, fidgeting, gazing or looking away, doodling, or yawning.

Good listening skills are important if project team members are to be effective in communicating with one another and with the customer.

The project manager should turn off his or her cell phone and other distractions.

When a problem or potential problem is identified by an individual project team member, that person should promptly call a ______ with other appropriate individuals, not wait for a future status review meeting.

Prepare visual aids or handouts prior to the project team meeting.

Throughout a project, various project documents will be revised to incorporate changes.

An e-mail may be appropriate as a follow-up to a face-to-face conversation or a phone call confirming decisions or actions rather than relying on a person's memory.

Visual aids should be busy and not too simple.

Listening is more than just letting the other person talk. It must be

It is good practice to put on each page of each type of document: any of the following except

If everything is not covered then the meeting should overrun the scheduled meeting time.

List the most common types of project meetings.

In addition to project reports, many other documents may be created by either the project team or the customer during the project.

Teleconferencing can help facilitate the sharing of information in a more interactive way than perhaps email.

At the start of the meeting, review the purpose of the meeting and the agenda.

Projects that involve a design phase, such as an information system project, may require one or more technical ________ to ensure that the customer agrees with or approves of the design.

Memos and letters are ways to efficiently communicate with a group of people when it's impractical to have a meeting or when the information needs to be disseminated in a timely manner.

A________ defines the generation and distribution of project documents among project stakeholders throughout the project.