Question 1

Results-driven change focuses on commitment and capabilities.

Accepted Answer

A) True 
 B)False  False

Question 2

One of the risks of using a participative leadership style in a crisis strategic change situation is the issue of

Accepted Answer

A)   poor problem definition
B)   not enough time
C)   high after-the-fact costs
D)   inappropriate solution B

Question 3

In anticipatory strategic change situations, one of the first steps is to build an understanding of the changing environment.

Accepted Answer

A) True 
 B)False  True

Question 4

One of the key benefits of the directive approach to strategic change initiatives is efficiency.

Accepted Answer

A) True 
 B)False

Question 5

One of the advantages of an incremental strategic change process is that it

Accepted Answer

A)   limits organizational involvement
B)   ensures survival
C)   reduces the need for behavioural changes
D)   builds organizational capacity for effective execution

Question 6

An effective tactic in crisis strategic change situations is to incorporate feedback at all stages of the process to clarify what actions are needed.

Accepted Answer

A) True 
 B)False

Question 7

Participative leadership works best in crisis strategic change situations because the situation requires better problem definition.

Accepted Answer

A) True 
 B)False

Question 8

In crisis strategic change situations, obtaining external support for the change agenda will likely require

Accepted Answer

A)   attractive promotional material
B)   rigorous data collection
C)   extensive face-to-face contact
D)   serious self-evaluation

Question 9

The tactics of a directive leader include

Accepted Answer

A)   guiding and facilitating
B)   modeling and mentoring
C)   diagnosing and remediating
D)   instructing and expecting

Question 10

In anticipatory strategic change situations, change agents are likely to lack

Accepted Answer

A)   commitment
B)   foresight
C)   capability
D)   stamina

Question 11

In crisis strategic change situations, change agents are likely to lack

Accepted Answer

A)   foresight
B)   stamina
C)   capability
D)   commitment

Question 12

An incremental approach to instituting strategic change is thought to be beneficial as it prevents premature closure on an inappropriate target.

Accepted Answer

A) True 
 B)False

Question 13

One of the tactics used by directive leaders is to focus on collaborative exploration of causes.

Accepted Answer

A) True 
 B)False

Question 14

The behaviour-related objectives of a change agenda are considered

Accepted Answer

A)   easier to address than the non-behaviour related objectves
B)   the ones that should be addressed after the change process is well underway
C)   harder to address than the non-behaviour related objectives
D)   the ones that should be assigned to middle managers to implement at an appropriate time

Question 15

An effective tactic to use in anticipatory strategic change situations is to build commitment over time as information becomes available.

Accepted Answer

A) True 
 B)False

Question 16

If performance continues to deteriorate in reactive strategic change situations, resistance among the uncommitted is likely to decrease.

Accepted Answer

A) True 
 B)False

Question 17

Pace is considered to be both the amount of change and the allowable time.

Accepted Answer

A) True 
 B)False

Question 18

To effect behavioural change in crisis strategic change situations, managers might be tempted to use

Accepted Answer

A)   consultation and delegation
B)   results-driven change techniques
C)   power and delegation
D)   responsibility-driven change techniques

Question 19

The percentage of expected financial value delivered by most strategic change initiatives is roughly

Accepted Answer

A)   less than 20%
B)   35%
C)   50%
D)   60%

Question 20

Pivotal change targets who lack the capabilities to participate in a reactive strategic change initiative are easier to deal with than bystanders who can stall the process.

Accepted Answer

A) True 
 B)False

Exam 11: Implementing Strategy

Results-driven change focuses on commitment and capabilities.

One of the risks of using a participative leadership style in a crisis strategic change situation is the issue of

In anticipatory strategic change situations, one of the first steps is to build an understanding of the changing environment.

One of the key benefits of the directive approach to strategic change initiatives is efficiency.

One of the advantages of an incremental strategic change process is that it

An effective tactic in crisis strategic change situations is to incorporate feedback at all stages of the process to clarify what actions are needed.

Participative leadership works best in crisis strategic change situations because the situation requires better problem definition.

In crisis strategic change situations, obtaining external support for the change agenda will likely require

The tactics of a directive leader include

In anticipatory strategic change situations, change agents are likely to lack

In crisis strategic change situations, change agents are likely to lack

An incremental approach to instituting strategic change is thought to be beneficial as it prevents premature closure on an inappropriate target.

One of the tactics used by directive leaders is to focus on collaborative exploration of causes.

The behaviour-related objectives of a change agenda are considered

An effective tactic to use in anticipatory strategic change situations is to build commitment over time as information becomes available.

If performance continues to deteriorate in reactive strategic change situations, resistance among the uncommitted is likely to decrease.

Pace is considered to be both the amount of change and the allowable time.

To effect behavioural change in crisis strategic change situations, managers might be tempted to use

The percentage of expected financial value delivered by most strategic change initiatives is roughly

Pivotal change targets who lack the capabilities to participate in a reactive strategic change initiative are easier to deal with than bystanders who can stall the process.