Question 1

In reactive change situations, managers need to concentrate on the

Accepted Answer

A)   bottom line
B)   personal credibility
C)   priorities of the Board of Directors
D)   core business activities D

Question 2

Minimal compliance is considered a form of passive resistance.

Accepted Answer

A) True 
 B)False  True

Question 3

The options for addressing gaps between available and required skills within the workforce are fewer under what type of situation?

Accepted Answer

A)   anticipatory
B)   transactional
C)   reactionary
D)   crisis D

Question 4

For middle managers, the key challenge in strategic change situations is in translating the language of strategy into operational terms for employees.

Accepted Answer

A) True 
 B)False

Question 5

A major challenge in crisis change situations is

Accepted Answer

A)   uncommitted employees
B)   a lack of clarity
C)   seriously depleted resources
D)   a need for order

Question 6

One of the more troublesome aspects of resistance to change is

Accepted Answer

A)   passive resistance
B)   a lack of clarity
C)   limited collaboration
D)   unexamined realities

Question 7

Anticipatory change situations are the most challenging for managers because there is

Accepted Answer

A)   low management capability
B)   limited capacity for change
C)   a disconnect between strategy and vision
D)   no sense of urgency

Question 8

When assessing the organizational readiness of employees, managers need to consider

Accepted Answer

A)   commitment and capability
B)   passion and commitment
C)   stamina and engagement
D)   knowledge and experience

Question 9

Evidence suggests that insiders have the best chance for managing a firm through a crisis change situation.

Accepted Answer

A) True 
 B)False

Question 10

One of the key tasks of a general manager is considered to be building networks.

Accepted Answer

A) True 
 B)False

Question 11

A middle manager usually has only two relationships to manage: superior and subordinate.

Accepted Answer

A) True 
 B)False

Question 12

It is difficult to formulate and execute strategy without the involvement of front-line employees,

Accepted Answer

A) True 
 B)False

Question 13

In developing the starting position for a change agenda, it is useful to consider the

Accepted Answer

A)   mission of the organization
B)   reaction of key competitors
C)   impact on corporate governance
D)   degree of urgency

Question 14

In an organization that has been doing well but in recent months has started to see its performance decline, the need for change is likely to be

Accepted Answer

A)   reactionary
B)   urgent
C)   anticipatory
D)   mandated

Question 15

Management response to time pressures associated with deteriorating performance is what determines whether a change agenda is reactionary or crisis.

Accepted Answer

A) True 
 B)False

Question 16

One of the key challenges faced by managers in crisis change situations is a depleted resource base.

Accepted Answer

A) True 
 B)False

Question 17

A key resource for managers in anticipatory change situations is

Accepted Answer

A)   weak competitors
B)   personal credibility
C)   limited tenure in the position
D)   favourable economic conditions

Question 18

One of the ways change needs can be classified is

Accepted Answer

A)   anticipatory or reactive
B)   pushed by the management or pulled by the employees
C)   behavioural or non-behavioural
D)   immediate or long-term

Question 19

A common obstacle associated with implementing strategic change is a lack of organizational readiness.

Accepted Answer

A) True 
 B)False

Question 20

In crisis change situations, the leadership capabilities do not factor into the organizational assessment of readiness.

Accepted Answer

A) True 
 B)False

Exam 10: Implementing Strategy

In reactive change situations, managers need to concentrate on the

Minimal compliance is considered a form of passive resistance.

The options for addressing gaps between available and required skills within the workforce are fewer under what type of situation?

For middle managers, the key challenge in strategic change situations is in translating the language of strategy into operational terms for employees.

A major challenge in crisis change situations is

One of the more troublesome aspects of resistance to change is

Anticipatory change situations are the most challenging for managers because there is

When assessing the organizational readiness of employees, managers need to consider

Evidence suggests that insiders have the best chance for managing a firm through a crisis change situation.

One of the key tasks of a general manager is considered to be building networks.

A middle manager usually has only two relationships to manage: superior and subordinate.

It is difficult to formulate and execute strategy without the involvement of front-line employees,

In developing the starting position for a change agenda, it is useful to consider the

In an organization that has been doing well but in recent months has started to see its performance decline, the need for change is likely to be

Management response to time pressures associated with deteriorating performance is what determines whether a change agenda is reactionary or crisis.

One of the key challenges faced by managers in crisis change situations is a depleted resource base.

A key resource for managers in anticipatory change situations is

One of the ways change needs can be classified is

A common obstacle associated with implementing strategic change is a lack of organizational readiness.

In crisis change situations, the leadership capabilities do not factor into the organizational assessment of readiness.