Question 1

An organization that wants to have high-performance work practices should discourage self-managed teams and decentralized decision-making.

Accepted Answer

A) True 
 B)False

Question 2

Work sampling involves presenting applicants with a miniature model of a job and having them perform a task or set of tasks that are central to it.

Accepted Answer

A) True 
 B)False

Question 3

Tim is a candidate for an automotive mechanic's position. He is asked to deconstruct and reconstruct part of an engine motor to demonstrate his skill. This is an example of a(n) ________.

Accepted Answer

A)  spatial test 
B)  performance-simulation test 
C)  intelligence test 
D)  psychometric test 
E)  skill demonstration test

Question 4

With __________ training, employees learn how to do tasks simply by performing them.

Accepted Answer

A)  problem solving 
B)  on-the-job 
C)  skill-based 
D)  technical 
E)  technology-based

Question 5

Refer to the scenario below to answer the following questions.
The Internal Hire (Scenario)
Wade McKenzie is a new sales manager for The Medi-Mac Group, a medical supply company based in Ontario. Wade was hired from within the firm and he is now supervising many of the people he formerly worked with, including two friends with whom he competed for his new job. As a result, Wade is concerned about potential problems stemming from the performance evaluation process, and is conducting research on the advantages and disadvantages of various methods.
-Wade is concerned about reports that his sales representatives are unreasonably demanding upon sales administration staff and customer service personnel. Although Wade knows that one salesperson in particular can be very difficult to deal with, he believes that the rest are being unfairly portrayed. With management's approval, Wade administers a survey to sales administration and customer service staff, asking them to respond to items that reflect the actual job behaviours of sales employees from all four regions. The surveys are randomized to eliminate potential biases. He then compares his region's evaluation against that of the others. This is most similar to which performance appraisal method?

Accepted Answer

A)  critical incidents 
B)  360-degree feedback 
C)  behaviourally anchored rating scales 
D)  multiperson comparisons 
E)  graphic rating scales

Question 6

What is one advantage of using professional recruiting organizations as a source of potential job candidates?

Accepted Answer

A)  low cost 
B)  good knowledge of industry challenges and requirements 
C)  large centralized body of candidates 
D)  builds employee morale 
E)  can get immediate feedback from large numbers of people

Question 7

Which performance appraisal method compares employees with one another?

Accepted Answer

A)  management by objectives 
B)  360-degree feedback 
C)  critical incidents 
D)  graphic rating scales 
E)  multiperson comparisons

Question 8

Refer to the scenario below to answer the following questions.
Human Resource Planning (Scenario)
Steven is hired to manage the human resources department of a local manufacturing company. Unfortunately, the company has a reputation among workers of being the firm "where you work until you find your next job." Employee turnover is high and morale is low. Steven is determined to change the situation by turning the organization's human resources into a competitive advantage and a source of pride for the firm.
-Top management decides that the performance appraisal process is ineffective. They ask Steven to investigate of a new appraisal technique called __________, which rates employees according to items along a numerical scale with examples of actual behaviours on the job.

Accepted Answer

A)  360-degree feedback 
B)  assessment centres 
C)  behaviourally anchored rating scales 
D)  management by objectives 
E)  multiperson comparisons

Question 9

Performance-simulation tests are inexpensive to create and administer.

Accepted Answer

A) True 
 B)False

Question 10

Refer to the scenario below to answer the following questions.
New Recruits Needed ASAP at PASA Corp (Scenario)
Ken is manager of recruitment at PASA Corporation. Business is booming, and the vice-president of human resources has asked Ken to hire 20 new employees by the end of the month. He tells Ken, "I don't care where you find them, just try to get some people in here who will do a good job!" Ken considers the various sources of job candidates and wonders which one will produce the best applicants on such short notice.
-PASA has a good corporate culture and many hardworking employees. Ken ponders, "Perhaps the best way to get more of the same is through __________. We may not increase diversity, but we will probably attract the best candidates!"

Accepted Answer

A)  the Internet 
B)  employee referrals 
C)  the company's website 
D)  college/university recruiting 
E)  professional recruiting organizations

Question 11

The __________ creates four protected groups that must not be discriminated against by federally regulated employers.

Accepted Answer

A)  Canada Labour Code 
B)  WHMIS 
C)  Charter of Rights and Freedoms 
D)  Canadian Human Rights Act 
E)  Employment Equity Act

Question 12

In a realistic job preview (RJP), an applicant might be told that there are limited opportunities to interact with peers during office hours and that the likelihood of promotional advancement is slim.

Accepted Answer

A) True 
 B)False

Question 13

Which of the following is a disadvantage of employee referrals?

Accepted Answer

A)  lack of prescreening by employees 
B)  general tendency of employees to refer unqualified candidates 
C)  may not increase workforce diversity 
D)  may lead to competitive behaviour among employees 
E)  little commitment by job candidates to the organization

Question 14

Downsizing disrupts workplace operations and may cause trauma for employees.

Accepted Answer

A) True 
 B)False

Question 15

A number of companies are adopting a new measure of recruitment effectiveness which looks at the contributions of hires versus those of hires who have failed to live up to their potential. This measure is called ____________.

Accepted Answer

A)  job validity measure 
B)  job performance measure 
C)  performance quality assessment 
D)  quality of fill assessment 
E)  quality selection process

Question 16

Refer to the scenario below to answer the following questions.
New Recruits Needed ASAP at PASA Corp (Scenario)
Ken is manager of recruitment at PASA Corporation. Business is booming, and the vice-president of human resources has asked Ken to hire 20 new employees by the end of the month. He tells Ken, "I don't care where you find them, just try to get some people in here who will do a good job!" Ken considers the various sources of job candidates and wonders which one will produce the best applicants on such short notice.
-One source of candidates, __________ , has a large body of candidates but tends to be limited to entry-level positions.

Accepted Answer

A)  the Internet 
B)  employee referrals 
C)  the company's website 
D)  college/university recruiting 
E)  professional recruiting organizations

Question 17

Terri has taken the same typing test four times on four different days. She has scored approximately the same score each time. This test has high __________.

Accepted Answer

A)  acceptability 
B)  probability 
C)  validity 
D)  accessibility 
E)  reliability

Question 18

Tests of intellectual ability, spatial and mechanical ability, perceptual accuracy, and motor ability are moderately valid predictors for which jobs?

Accepted Answer

A)  top management positions 
B)  highly skilled professional positions 
C)  supervisory positions 
D)  middle management positions 
E)  unskilled lower-level jobs in industrial organizations

Question 19

__________ provides both positive and negative information about the job and the company.

Accepted Answer

A)  structured interview 
B)  unstructured interview 
C)  realistic job preview 
D)  assessment centre 
E)  reference check

Question 20

Which of the following training methods involves role playing, simulations, or other types of face-to-face training?

Accepted Answer

A)  mentoring 
B)  on-the-job 
C)  experiential exercises 
D)  job rotation 
E)  e-learning

Exam 12: Managing Human Resources

An organization that wants to have high-performance work practices should discourage self-managed teams and decentralized decision-making.

Work sampling involves presenting applicants with a miniature model of a job and having them perform a task or set of tasks that are central to it.

Tim is a candidate for an automotive mechanic's position. He is asked to deconstruct and reconstruct part of an engine motor to demonstrate his skill. This is an example of a(n) ________.

With __________ training, employees learn how to do tasks simply by performing them.

What is one advantage of using professional recruiting organizations as a source of potential job candidates?

Which performance appraisal method compares employees with one another?

Performance-simulation tests are inexpensive to create and administer.

The __________ creates four protected groups that must not be discriminated against by federally regulated employers.

In a realistic job preview (RJP), an applicant might be told that there are limited opportunities to interact with peers during office hours and that the likelihood of promotional advancement is slim.

Which of the following is a disadvantage of employee referrals?

Downsizing disrupts workplace operations and may cause trauma for employees.

A number of companies are adopting a new measure of recruitment effectiveness which looks at the contributions of hires versus those of hires who have failed to live up to their potential. This measure is called ____________.

Terri has taken the same typing test four times on four different days. She has scored approximately the same score each time. This test has high __________.

Tests of intellectual ability, spatial and mechanical ability, perceptual accuracy, and motor ability are moderately valid predictors for which jobs?

__________ provides both positive and negative information about the job and the company.

Which of the following training methods involves role playing, simulations, or other types of face-to-face training?