Michael Quinones Is a Customer Service Agent for a National

Multiple Choice

Michael Quinones is a customer service agent for a national car rental business.He has access to the company's intranet,which provides performance reports,shared work documents,contact information,and detailed information about customers.Which of the following is this access most likely to enable Michael to do during interactions with customers?

A) Analyze primary data
B) Use data mining techniques
C) Share information with value-network partners
D) Reward customer loyalty with an upgrade or discount
E) Evaluate marketing intelligence