Question 1

______________ refers to the level of fear or anxiety associated with either real or anticipated communication with another person or persons.

Accepted Answer

A) Self-concept 
B) Feedback 
C) Communication apprehension 
D) Assertiveness 
E) Confidence

Question 2

A condition affecting as many as 50% of all Americans is "a feeling of being fearful or apprehensive when using or considering the use of a computer.".

Accepted Answer

A) True 
 B)False

Question 3

"I'm leaving now because I have to go to an important meeting." This statement would most likely be made by a group member functioning in which of the following disruptive behaviors?

Accepted Answer

A) Blocker 
B) Attacker 
C) Obstructionist 
D) Nonparticipant 
E) Support Seeker

Question 4

According to Schutz's FIRO Theory,a group member who feels unworthy or undervalued by the group and may withdraw and become a loner is an

Accepted Answer

A) ideal social member. 
B) undersocial member. 
C) ideal personal member. 
D) overpersonal member. 
E) underpersonal member.

Question 5

__________________ roles help a group achieve its common goal by identifying behaviors that help get the job done.

Accepted Answer

A) Self-centered 
B) Task 
C) Social Maintenance 
D) Participation 
E) Procedural

Question 6

The Employee Training Committee values Nala's contributions because she so good at creative a positive and support group climate and has a talent for helping members resolve conflicts and adapt to one another's interpersonal differences.Nala's has assumed the role of harmonizer..

Accepted Answer

A) True 
 B)False

Question 7

______________ behaviors describe member conduct in which individual needs are put ahead of both the group's goal and other members' needs.

Accepted Answer

A) Disruptive 
B) Task 
C) Social Maintenance 
D) Participation 
E) Group

Question 8

According to Belbin's Team-Role Theory,which of the following roles describes a creative,individualistic person who advances proposals and offers new insights and creative ideas?

Accepted Answer

A) Innovator 
B) Shaper 
C) Monitor 
D) Teamworker 
E) Specialist

Question 9

The Personal Report of Communication Apprehension (PRCA)measures a relatively permanent personality type that is unlikely to change significantly unless there is some type of effective intervention or training..

Accepted Answer

A) True 
 B)False

Question 10

Control needs reflect the need to feel liked and accepted by group members..

Accepted Answer

A) True 
 B)False

Question 11

"I will check our Affirmative Action Policy and see what it says about...." This statement would most likely be made by a group member functioning in which of the following task roles?

Accepted Answer

A) Information provider 
B) Coordinator 
C) Opinion provider 
D) Questioner 
E) Clarifier

Question 12

Abdicrats are often the most aggressive members in a group..

Accepted Answer

A) True 
 B)False

Question 13

The Employee Training Committee values Zhou's contributions because he makes a point of praising group members and listening to them with empathy.When things aren't going well and members are feeling discouraged or frustrated,Zhou is there to assume the role of motivator..

Accepted Answer

A) True 
 B)False

Question 14

Which of the following descriptions is likely to be true of highly apprehensive group members compared to low apprehensive members?

Accepted Answer

A) Highly apprehensive members talk more in group discussions. 
B) Highly apprehensive members are more likely to become group leaders. 
C) Highly apprehensive members appear more confident. 
D) Highly apprehensive members assert themselves and their beliefs. 
E) Highly apprehensive members agree with others rather than voice disagreement.

Question 15

As a result of talking less,apprehensive participants are often viewed as less confident,less assertive,and less responsible..

Accepted Answer

A) True 
 B)False

Question 16

An opinion seeker is fulfilling group task maintenance roles..

Accepted Answer

A) True 
 B)False

Question 17

According to Belbin,a successful coordinator/chair role is filled by a person who is calm,trusting,mature,confident,and decisive..

Accepted Answer

A) True 
 B)False

Question 18

Cognitive restructuring is an anxiety reduction technique that involves

Accepted Answer

A) learning communication skills such as following an agenda,speaking clearly,and becoming more sensitive to feedback. 
B) taking time to visualize yourself communicating effectively. 
C) substituting worrisome,irrational thoughts about communicating with more positive thoughts. 
D) relaxing physically in order to relax your mind. 
E) realizing that you are not the only person who gets nervous when called upon to speak in front of others.

Question 19

Inclusion needs reflect one's need to feel accepted and valued by group members..

Accepted Answer

A) True 
 B)False

Question 20

Assertive communicators seek an appropriate balance between

Accepted Answer

A) engagement and disengagement. 
B) passivity and aggression. 
C) conformity and nonconformity. 
D) conflict and cohesion. 
E) high apprehension and low apprehension.

Exam 6: Verbal and Nonverbal Communication in Groups

______________ refers to the level of fear or anxiety associated with either real or anticipated communication with another person or persons.

A condition affecting as many as 50% of all Americans is "a feeling of being fearful or apprehensive when using or considering the use of a computer.".

"I'm leaving now because I have to go to an important meeting." This statement would most likely be made by a group member functioning in which of the following disruptive behaviors?

According to Schutz's FIRO Theory,a group member who feels unworthy or undervalued by the group and may withdraw and become a loner is an

__________________ roles help a group achieve its common goal by identifying behaviors that help get the job done.

The Employee Training Committee values Nala's contributions because she so good at creative a positive and support group climate and has a talent for helping members resolve conflicts and adapt to one another's interpersonal differences.Nala's has assumed the role of harmonizer..

______________ behaviors describe member conduct in which individual needs are put ahead of both the group's goal and other members' needs.

According to Belbin's Team-Role Theory,which of the following roles describes a creative,individualistic person who advances proposals and offers new insights and creative ideas?

The Personal Report of Communication Apprehension (PRCA)measures a relatively permanent personality type that is unlikely to change significantly unless there is some type of effective intervention or training..

Control needs reflect the need to feel liked and accepted by group members..

"I will check our Affirmative Action Policy and see what it says about...." This statement would most likely be made by a group member functioning in which of the following task roles?

Abdicrats are often the most aggressive members in a group..

The Employee Training Committee values Zhou's contributions because he makes a point of praising group members and listening to them with empathy.When things aren't going well and members are feeling discouraged or frustrated,Zhou is there to assume the role of motivator..

Which of the following descriptions is likely to be true of highly apprehensive group members compared to low apprehensive members?

As a result of talking less,apprehensive participants are often viewed as less confident,less assertive,and less responsible..

An opinion seeker is fulfilling group task maintenance roles..

According to Belbin,a successful coordinator/chair role is filled by a person who is calm,trusting,mature,confident,and decisive..

Cognitive restructuring is an anxiety reduction technique that involves

Inclusion needs reflect one's need to feel accepted and valued by group members..

Assertive communicators seek an appropriate balance between