Multiple Choice
A subject line in a direct reply letter
A) is mandatory.
B) generally refers in abbreviated form to previous correspondence and/or summarizes a message.
C) must be written as a complete sentence.
D) identifies the sender and his or her company.
Correct Answer:

Verified
Correct Answer:
Verified
Q24: When writing a message to express condolences,
Q26: You will sound more professional and sincere
Q28: Goodwill messages should be short, selfless, specific,
Q35: In the closing of a claim message,
Q60: Although e-mail is successful for both internal
Q65: Avoid emphasizing negative words such as error,
Q67: Which of the following represents the most
Q71: Like requests and responses, instruction messages follow
Q82: Which of the following is an effective
Q86: Use a direct organizational pattern in an