Question 1

Revising and proofreading are not necessary for short, informal business messages sent by e-mail.

Accepted Answer

A) True 
 B)False

Question 2

Revise the following sentence to achieve parallelism:
Jonathan is responsible for all cold-call telephone sales; calls to established customers are made by Victoria.

Accepted Answer

The answer of Revise the following sentence to achieve parallelism:
Jonathan...

Question 3

The communication process begins when

Accepted Answer

A)  a message is put into words. 
B)  a message is sent over a communication channel to a receiver. 
C)  the sender has an idea. 
D)  the receiver actually receives the message and decodes it.

Question 4

Revise the following sentence to express the idea in the "you" view:
We have approved your vacation request.

Accepted Answer

The answer of Revise the following sentence to express the...

Question 5

List two techniques for becoming an active and effective listener.

Accepted Answer

The answer of List two techniques for becoming an active...

Question 6

Shipping clerk Christina included this sentence in her message to a customer: Pertaining to your returns, we must verify the shipping numbers and lot codes of all outstanding merchandise prior to issuance of a refund. This sentence is an example of

Accepted Answer

A)  an unprofessional tone. 
B)  overly formal language. 
C)  a conversational style. 
D)  plain English.

Question 7

Several barriers may cause poor listening. Which of the following is a physical barrier?

Accepted Answer

A)  Faking attention but not really listening 
B)  Using emotionally charged words 
C)  Having noisy surroundings 
D)  Tuning out speakers whose ideas do not match our own

Question 8

List and describe two techniques for improving your chance of being understood when
writing to someone from a different culture.

Accepted Answer

The answer of List and describe two techniques for improving...

Question 9

Because your goal is to communicate clearly, you're better off limiting your sentences to about 20 or fewer words.

Accepted Answer

A) True 
 B)False

Question 10

Most people have good listening skills because they listen with 75 percent efficiency.

Accepted Answer

A) True 
 B)False

Question 11

Which of these is the most accurate statement about communication skills in today's workplace?

Accepted Answer

A)  Many employers consider communication skills critical to effective job placement, performance, career advancement, and organizational success. 
B)  Strong communication skills are essential only for advancement into management positions. 
C)  Writing skills are less important on the job today because people are writing less than ever before. 
D)  All of the above statements are accurate.

Question 12

Every lawyer must submit his legal brief to the clerk of courts is an effective example of using inclusive, nonbiased language.

Accepted Answer

A) True 
 B)False

Question 13

Revise and improve the following sentence:
There are many managers who help employees make improvements in their communications skills.

Accepted Answer

The answer of Revise and improve the following sentence:
There are...

Question 14

Which of the following uses active voice in a complete sentence?

Accepted Answer

A)  The company's rigid return policy was criticized by a few unhappy customers. 
B)  Because a few unhappy customers criticized the company's rigid return policy. 
C)  Managers were told about the unhappy customers who criticized the company's rigid return policy. 
D)  A few unhappy customers criticized the company's rigid return policy.

Question 15

Careful writers avoid clichés such as beyond a shadow of a doubt because these clichés lack freshness and clarity.

Accepted Answer

A) True 
 B)False

Question 16

Choosing an appropriate channel for your business message depends on the importance of the message, feedback needed, necessity of a permanent record, cost of the channel, confidentiality and sensitivity of the message, and

Accepted Answer

A)  degree of formality required. 
B)  the channel used by your competitors. 
C)  the use of primary or secondary research. 
D)  the sender's preference.

Question 17

Revise the following sentence to use inclusive language:
A nurse must follow directions carefully when administering medication to her patients.

Accepted Answer

The answer of Revise the following sentence to use inclusive...

Question 18

Because revising is the most important phase of the writing process, good writers can expect to spend most of their time in this phase.

Accepted Answer

A) True 
 B)False

Question 19

Collecting information before composing a business message helps the writer to

Accepted Answer

A)  shape the message. 
B)  identify transitional expressions. 
C)  develop a sprint writing technique. 
D)  create unified sentences and coherent paragraphs.

Question 20

During the prewriting phase of the writing process, you should

Accepted Answer

A)  research and organize background information. 
B)  compose the document using precise and concrete language. 
C)  analyze the audience for and the purpose of the message. 
D)  evaluate the effectiveness of your message.

Exam 15: Document Formats

Revising and proofreading are not necessary for short, informal business messages sent by e-mail.

Revise the following sentence to achieve parallelism: Jonathan is responsible for all cold-call telephone sales; calls to established customers are made by Victoria.

The communication process begins when

Revise the following sentence to express the idea in the "you" view: We have approved your vacation request.

List two techniques for becoming an active and effective listener.

Shipping clerk Christina included this sentence in her message to a customer: Pertaining to your returns, we must verify the shipping numbers and lot codes of all outstanding merchandise prior to issuance of a refund. This sentence is an example of

Several barriers may cause poor listening. Which of the following is a physical barrier?

List and describe two techniques for improving your chance of being understood when writing to someone from a different culture.

Because your goal is to communicate clearly, you're better off limiting your sentences to about 20 or fewer words.

Most people have good listening skills because they listen with 75 percent efficiency.

Which of these is the most accurate statement about communication skills in today's workplace?

Every lawyer must submit his legal brief to the clerk of courts is an effective example of using inclusive, nonbiased language.

Revise and improve the following sentence: There are many managers who help employees make improvements in their communications skills.

Which of the following uses active voice in a complete sentence?

Careful writers avoid clichés such as beyond a shadow of a doubt because these clichés lack freshness and clarity.

Choosing an appropriate channel for your business message depends on the importance of the message, feedback needed, necessity of a permanent record, cost of the channel, confidentiality and sensitivity of the message, and

Revise the following sentence to use inclusive language: A nurse must follow directions carefully when administering medication to her patients.

Because revising is the most important phase of the writing process, good writers can expect to spend most of their time in this phase.

Collecting information before composing a business message helps the writer to

During the prewriting phase of the writing process, you should