Multiple Choice
Each of the following are determinants, or dimensions, of service quality except:
A) reliability.
B) cost.
C) responsiveness.
D) competence.
Correct Answer:
Verified
Correct Answer:
Verified
Related Questions
Q28: Which of the following best describes the
Q29: Each of the 38 IT processes should
Q30: The service quality dimension that pertains to
Q31: Each of the following is one of
Q32: Each of the following is a primary
Q34: _are necessary because they are important indicators
Q35: The IT process of "data planning," with
Q36: Each of the following is a qualitative
Q37: A(n)_ best describes a contract between two
Q38: A characteristic of an effective service level