Multiple Choice
Each of the following is one of the best characteristics of effective service level agreements (SLAs) except:
A) agreements are adjusted periodically.
B) agreements are defined by location, function, and service type.
C) agreements specify minimums, penalties, and incentives.
D) agreements are based on historical occurrences.
Correct Answer:
Verified
Correct Answer:
Verified
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Q27: Each of the following is a common
Q28: Which of the following best describes the
Q29: Each of the 38 IT processes should
Q30: The service quality dimension that pertains to
Q32: Each of the following is a primary
Q33: Each of the following are determinants, or
Q34: _are necessary because they are important indicators
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Q36: Each of the following is a qualitative