Multiple Choice
_________ standards can be applied to both manufacturing and service firms using the same methodology. SPC provides input to the _________ approach.
A) Eight alpha / eight alpha
B) Sigma nine / sigma nine
C) One omega / one omega
D) Six epsilon / six epsilon
E) Six-sigma / six-sigma
Correct Answer:

Verified
Correct Answer:
Verified
Q5: Customer focus and satisfaction
Q6: Six-sigma suppliers focus on all of the
Q7: The most severe penalty for poor quality
Q8: SPC uses two control charts to ensure
Q9: lthough the basic ideas of TM are
Q11: Intensive price competition and information technology have
Q12: The _ suppliers usually get the long-run
Q13: Implementing TQM also requires the following: Negotiating
Q14: _ (QFD) is a methodology for collecting
Q15: ven with high-speed computers and statistical techniques