Multiple Choice
The most severe penalty for poor quality expectations is (are) ____________. If the quality of the inputs to the productive system is inferior, the final product will be inferior.
A) government sanctions
B) consumer boycotts
C) court cases
D) consumer complaints
E) the loss of sales
Correct Answer:

Verified
Correct Answer:
Verified
Q2: _ reaches much wider than the traditional
Q3: The new or modified part agreement between
Q4: Implementing TQM requires the following:efining the _.Identifying
Q5: Customer focus and satisfaction
Q6: Six-sigma suppliers focus on all of the
Q8: SPC uses two control charts to ensure
Q9: lthough the basic ideas of TM are
Q10: _ standards can be applied to both
Q11: Intensive price competition and information technology have
Q12: The _ suppliers usually get the long-run