The "80/20 Rule" Says That

Multiple Choice

The "80/20 rule" says that:

A) only 20 out of every 100 firms use formal accounting controls.
B) a firm should hire 20 sales reps for every 80 customers.
C) marketing accounts for 80 percent of a typical consumer's dollar.
D) even though a firm is showing a profit, 80 percent of its business might be coming from only 20 percent of its customers.
E) usually about 20 percent of a firm's customers are unprofitable.