Multiple Choice
When an employee at Fun Bay Resorts hears a customer complain,he or she is authorized to record the issue and take the necessary actions to resolve the issue.This strategic reaction to customer complaints shows Fun Bay Resorts' emphasis on _____ as a determinant of service quality.
A) responsiveness
B) tangibility
C) reliability
D) empathy
Correct Answer:
Verified
Correct Answer:
Verified
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