Question 1

When an organization has one or more locations or units within a location converted first, this is called _____ conversion.

Accepted Answer

A)   direct
B)   parallel
C)   phased
D)   pilot
E)   simultaneous D

Question 2

The conversion style is the way in which users are switched between the old and new systems. There are two fundamentally different approaches to the style of conversion: direct conversion and ______________________.

Accepted Answer

A)   indirect conversion
B)   parallel conversion
C)   phased conversion
D)   pilot conversion
E)   simultaneous conversion B

Question 3

The training should cover all the capabilities of the new system so users understand what each module does.

Accepted Answer

A) True 
 B)False  False

Question 4

The simultaneous direct conversion to SAP to replace all of your legacy systems would result in high risk while requiring an enormous amount of time.

Accepted Answer

A) True 
 B)False

Question 5

APS Systems would like to convert to the new system quickly. The ideal conversion strategy for APS Systems would be a conversion style of parallel and a modular conversion.

Accepted Answer

A) True 
 B)False

Question 6

Training should focus on everything the new system can do.

Accepted Answer

A) True 
 B)False

Question 7

Postimplementation activities include _____.

Accepted Answer

A)   project assessment
B)   system maintenance
C)   system support
D)   system support and system maintenance
E)   system support, system maintenance, and project assessment

Question 8

Institutionalization refers to using the new system as the normal, accepted, and routine way of performing the business processes.

Accepted Answer

A) True 
 B)False

Question 9

Postimplementation activities attempt to _____ the organization after the successful transition to the new system.

Accepted Answer

A)   streamline
B)   refreeze
C)   down size
D)   right size
E)   improve

Question 10

Install hardware, install software, and convert data are the three steps found in the _____.

Accepted Answer

A)   change management process
B)   conversion plan
C)   direct conversion activity
D)   file and database conversion
E)   purchase or rent process

Question 11

A migration plan contains two major elements. They are _____.

Accepted Answer

A)   challenging and motivation
B)   change and assessment
C)   conversion and testing
D)   supportive and maintenance
E)   technical and organizational

Question 12

Rather than attempting to teach the users all the features of the system, training should instead focus on the much smaller set of activities that users perform on a regular basis and ensure that users are truly expert in those.

Accepted Answer

A) True 
 B)False

Question 13

Which of the following is included as a basic step in a change management plan?

Accepted Answer

A)   convert data
B)   install hardware
C)   install software
D)   motivate adoption
E)   write plan

Question 14

Cold turkey, big bang, and abrupt cut-over are alternative names for _____ conversion.

Accepted Answer

A)   direct
B)   parallel
C)   phased
D)   pilot
E)   simultaneous

Question 15

The three-stage process for managing organizational change that was developed by Lewin is _____.

Accepted Answer

A)   As-Is system, transition, and To-Be system
B)   hold, shuffle, and fold
C)   SDLC, RAD, and BPR
D)   support, maintain, and assess
E)   unfreeze, move, and refreeze

Question 16

Training for a business system should focus on _____.

Accepted Answer

A)   all the capabilities of the new system
B)   complex computerized modules and code
C)   helping the users to accomplish their jobs
D)   how to use the system
E)   not using the system

Question 17

The conversion style that recommends operating the new system along side the old system for a trial period is known as _____.

Accepted Answer

A)   direct
B)   parallel
C)   phased
D)   pilot
E)   simultaneous

Question 18

Direct conversion, where the new system is turned on and the old system is immediately turned off, is the simplest and most straightforward method, but it is also the most risky because any problems with the new system may seriously disrupt the organization.

Accepted Answer

A) True 
 B)False

Question 19

Enhancements suggested by users to make the system easier to use are given higher priority than bug fixes.

Accepted Answer

A) True 
 B)False

Question 20

The three major steps to the conversion plan before commencement of operations are to install hardware, install software, and convert data; usually these steps must be done sequentially at any one location.

Accepted Answer

A) True 
 B)False

Exam 13: Installation and Operations

When an organization has one or more locations or units within a location converted first, this is called _____ conversion.

The conversion style is the way in which users are switched between the old and new systems. There are two fundamentally different approaches to the style of conversion: direct conversion and ______________________.

The training should cover all the capabilities of the new system so users understand what each module does.

The simultaneous direct conversion to SAP to replace all of your legacy systems would result in high risk while requiring an enormous amount of time.

APS Systems would like to convert to the new system quickly. The ideal conversion strategy for APS Systems would be a conversion style of parallel and a modular conversion.

Training should focus on everything the new system can do.

Postimplementation activities include _____.

Institutionalization refers to using the new system as the normal, accepted, and routine way of performing the business processes.

Postimplementation activities attempt to _____ the organization after the successful transition to the new system.

Install hardware, install software, and convert data are the three steps found in the _____.

A migration plan contains two major elements. They are _____.

Rather than attempting to teach the users all the features of the system, training should instead focus on the much smaller set of activities that users perform on a regular basis and ensure that users are truly expert in those.

Which of the following is included as a basic step in a change management plan?

Cold turkey, big bang, and abrupt cut-over are alternative names for _____ conversion.

The three-stage process for managing organizational change that was developed by Lewin is _____.

Training for a business system should focus on _____.

The conversion style that recommends operating the new system along side the old system for a trial period is known as _____.

Direct conversion, where the new system is turned on and the old system is immediately turned off, is the simplest and most straightforward method, but it is also the most risky because any problems with the new system may seriously disrupt the organization.

Enhancements suggested by users to make the system easier to use are given higher priority than bug fixes.

The three major steps to the conversion plan before commencement of operations are to install hardware, install software, and convert data; usually these steps must be done sequentially at any one location.