Fred, the Finicky Technician, Has Determined That There Is No

Multiple Choice

Fred, the finicky technician, has determined that there is no communication between one computer and a networked printer. What are the NEXT two steps that he will take?

A) Identify the problem.
B) Establish a theory of probably cause (question the obvious) .
C) Test the theory to determine the cause.
D) Establish a plan of action to resolve the problem and implement the solution.
E) Verify full system functionality and, if applicable, implement preventive measures.
F) Document findings, actions, and outcomes.