Clara Had an Unpleasant Experience at a Local Restaurant at Lunch

Multiple Choice

Clara had an unpleasant experience at a local restaurant at lunch one day. She went back to work and told all her coworkers about this experience, and many of them said they would never go back to that restaurant. Which type of communication is this an example of?

A) negative
B) two-step flow
C) multistep flow
D) word-of-mouth
E) indirect