Question 1

A technique where the analyst watches how people perform their activities is _______

Accepted Answer

A) Document Analysis 
B) Interviews 
C) Joint Application Development (JA
D) sessions 
D) Questionnaires / surveys 
E) Observation

Question 2

The SDLC phases are all very unique and sharply delineated.

Accepted Answer

A) True 
 B)False

Question 3

Blaine is using a requirements gathering technique that begins with non-threatening questions,avoids abbreviations,groups items into logically coherent sections,and might best be used with outside users.He probably is using:

Accepted Answer

A) Document analysis 
B) Interview 
C) JAD session 
D) Observation 
E) Questionnaires

Question 4

In the SDLC (Systems Development Life Cycle),what comes after the analysis phase?

Accepted Answer

A) Approval phase 
B) Design phase 
C) Development phase 
D) Implementation phase 
E) Planning phase

Question 5

In your JAD session,you have a range of participants - from hourly workers to managers and executives.As you are conducting the JAD session,you sense that Chris,an accounts receivable processor is reluctant to talk - and it seems that is because Karen,the manager of the accounting department is also involved.The BEST plan might be to:

Accepted Answer

A) Quietly ask Karen at a break to encourage Chris to join in more 
B) Quietly ask Chris at a break to join in more 
C) Let it be, and after the JAD session is over, schedule an interview with Chris 
D) Ask Chris a direct factual question that you know he can answer 
E) After the first day, replace Chris with another accounts receivable person who will speak up

Question 6

Wayne is a senior director of finance.His company only recently came under Sarbanes-Oxley regulations and is the project sponsor to become compliant.He realizes that examining the as-is system may not be much help as the regulations are so radical that a major analysis and design project must be completed to make the company compliant.He is leaning towards: ______________

Accepted Answer

A) Business Process Automation 
B) Business Process Improvement 
C) Business Process Internalization 
D) Business Process Reengineering 
E) Business Process Renovation

Question 7

In conducting a JAD session,you can tell Bruce (senior financial analyst)is not pleased with the direction the session is going.Bruce has become sarcastic and negative.He has insisted on going over an important point at least four times.The next time Bruce interrupts you should be prepared to cut him off and demand his attention and respect as he is wasting the time and good faith efforts of 14 other people.

Accepted Answer

A) True 
 B)False

Question 8

The most commonly used requirements gathering technique is the interview..

Accepted Answer

A) True 
 B)False

Question 9

Which is NOT a good practice in conducting interviews?

Accepted Answer

A) Be happy - happy people radiate confidence 
B) Explain thoroughly - it is estimated that in a strong interview session, the interviewer (you)should talk and explain about 60% of the time; and the interviewee should answer about 40% of the time 
C) Watch interviewees' facial expressions, how they sit and their body language; do they cross their arms; do they lean forward? 
D) Pay attention to what the interviewee is saying 
E) If the interviewee ask you a question, answer it truthfully - and if you don't know an answer, say so

Question 10

In studying duration analysis of a paper-based loan improvement process,you should be able to get all the information you need about the length of time sub-processes require from interviewing.

Accepted Answer

A) True 
 B)False

Question 11

Hamid has selected one middle manager from each department that will be affected by the updated system and one lower-level manager from each department,along with a few senior staff as well as the project sponsor for a JAD session.He is trying to: _________

Accepted Answer

A) Balance the work load for departments so the regular day-to-day functions can still continue while the JAD team is off-site 
B) Create a new hybrid department that will beta test the final system 
C) Prevent domination by only a few individuals in the JAD session 
D) Have a broad mix of organizational levels in the JAD session 
E) Reduce the time necessary for the length of JAD session meetings

Question 12

During an interview,the analyst has asked several open-ended questions regarding the procedures that are followed to handle a delinquent customer.Although the supervisor being interviewed has answered the questions,the analyst is still unclear about several details of the process.The analyst's best course of action is to _____.

Accepted Answer

A) Ask probing questions to try and get more detail 
B) Assume that he can figure out the procedure late after the interview is concluded 
C) Give up for now and talk to the supervisor again tomorrow 
D) Jump to another unrelated topic 
E) Stop the interview and seek a more cooperative subject

Question 13

Michael,a systems analyst,is working on a project.One thing he can do is to rank the business requirements as "high","medium",or "low" importance.

Accepted Answer

A) True 
 B)False

Question 14

During an interview,the interviewee expresses a strong opinion on a topic,like "SOA will not work here".What should you do? How would you approach this?

Accepted Answer

The answer of During an interview,the interviewee expresses a strong...

Question 15

Theresa would like to gain a broad understanding of just the as-is system,but the IS department has not fully budgeted this phase of the analysis process and she has not been given permission to contact the users.She could probably use which of the following techniques?

Accepted Answer

A) Document analysis 
B) Interviews 
C) JAD 
D) Observation 
E) Questionnaires

Question 16

Yuri wants to interview both managers and staff in the accounting department for the updated credit analysis project.This is an appropriate group for first round interviews.

Accepted Answer

A) True 
 B)False

Question 17

Jona's project is to take a fairly straight-forward manual process and make it an electronic process.This will make the processing more efficient.Which of the following requirements analysis strategies is she using?

Accepted Answer

A) Business Process Automation 
B) Business Process Improvement 
C) Business Process Internalization 
D) Business Process Reengineering 
E) Business Process Renovation

Question 18

The most important purpose of the requirements definition is to define the scope of the system.

Accepted Answer

A) True 
 B)False

Question 19

Which is generally NOT true of non-functional requirements?

Accepted Answer

A) Cultural differences can be considered 
B) Color interpretations on screens and forms may be different in different geographical places 
C) Multi-lingual interfaces many be needed 
D) Systems may need to adapt from global solutions to local realities 
E) Systems may need to have actual expenses from global operations

Question 20

In preparing for an interview,TJ does research as to areas in which the interviewee has knowledge so that he does not ask questions that an interviewee cannot answer.

Accepted Answer

A) True 
 B)False

Exam 3: Requirements Determination

A technique where the analyst watches how people perform their activities is _______

The SDLC phases are all very unique and sharply delineated.

Blaine is using a requirements gathering technique that begins with non-threatening questions,avoids abbreviations,groups items into logically coherent sections,and might best be used with outside users.He probably is using:

In the SDLC (Systems Development Life Cycle) ,what comes after the analysis phase?

The most commonly used requirements gathering technique is the interview..

Which is NOT a good practice in conducting interviews?

In studying duration analysis of a paper-based loan improvement process,you should be able to get all the information you need about the length of time sub-processes require from interviewing.

Hamid has selected one middle manager from each department that will be affected by the updated system and one lower-level manager from each department,along with a few senior staff as well as the project sponsor for a JAD session.He is trying to: _________

Michael,a systems analyst,is working on a project.One thing he can do is to rank the business requirements as "high","medium",or "low" importance.

During an interview,the interviewee expresses a strong opinion on a topic,like "SOA will not work here".What should you do? How would you approach this?

Theresa would like to gain a broad understanding of just the as-is system,but the IS department has not fully budgeted this phase of the analysis process and she has not been given permission to contact the users.She could probably use which of the following techniques?

Yuri wants to interview both managers and staff in the accounting department for the updated credit analysis project.This is an appropriate group for first round interviews.

Jona's project is to take a fairly straight-forward manual process and make it an electronic process.This will make the processing more efficient.Which of the following requirements analysis strategies is she using?

The most important purpose of the requirements definition is to define the scope of the system.

Which is generally NOT true of non-functional requirements?

In preparing for an interview,TJ does research as to areas in which the interviewee has knowledge so that he does not ask questions that an interviewee cannot answer.