Exhibit 13.1 The Following Questions Are Based on the Output Below

Multiple Choice

Exhibit 13.1
The following questions are based on the output below.
A store currently operates its service system with 1 operator. Arrivals follow a Poisson distribution and service times are exponentially distributed. The following spreadsheet has been developed for the system.
-Joe's Copy Center has 10 copiers. They break down at a rate of 0.02 copiers per hour and are sent to the service facility. What is the average arrival rate of broken copiers to the service facility?

A) 0.02
B) 0.2
C) 10
D) It cannot be determined from the information provided.